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Search our FAQs

Find a solution in our Help & FAQs section, where you can search your question and find the answer straight away, or log into My Insurance Portal to manage your policies

customer support

Chat with Mandy

Mandy is your Everyday Insurance Assistant, available 24/7. To connect, simply click the "Chat Now" button at the bottom right of your screen

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Chat with an agent

You can use our Chat Now option to talk to a customer service representative straight away. Simply type "Chat Online" when speaking with Mandy in your "Chat Now" window during our operating hours*


call centre operator

Call us

For general enquiries, give us a call on 1300 10 1234.

  • Car, Home & Landlords Insurance: Monday to Friday, 8am-8pm (AEST/AEDT), Saturday and Sunday, 9am-5pm (AEST/AEDT) (except public holidays)
  • Pet Insurance: Monday to Friday, 8am-8pm (AEST/AEDT) (except public holidays)
  • Life Insurance: Monday to Friday, 8am-8pm (AEST/AEDT) (except public holidays)
  • Travel Insurance: Monday to Friday, 8am-8pm (AEST/AEDT) (except public holidays)

To make a claim, please visit our Make a claim page and select the Insurance product you'd like to make a claim for.

*Monday to Friday, 8:30am-7:30pm (AEST /AEDT), Saturday and Sunday, 9:30am-4:30pm (AEST /AEDT) (except public holidays)

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We acknowledge the Traditional Owners and Custodians of Country throughout Australia. We pay our respects to all First Nations peoples and acknowledge Elders past and present.

Read more about our commitment to reconciliation

Life Insurance is issued by Swiss Re Life & Health Australia Limited ABN 74 000 218 306 AFSL No. 324908 (Swiss Re) and administered by Greenstone Financial Services Pty Ltd, ABN 53 128 692 884; AFSL No. 343079 (Greenstone). Roadside assistance is provided by Digicall Assist Pty Ltd ABN 92 152 605 340. Car, Home, and Landlords Insurance are issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 AFSL No. 241436 (Hollard).

Pet Insurance policies are issued by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183, except for those entered into before 17 July 2023 & subsequent renewals, which are issued by Hollard.

Travel Insurance policies are issued by Pacific International Insurance Pty Ltd, ABN 83 169 311 193 and administered by nib Travel Services (Australia) Pty Ltd (nib), ABN 81 115 932 173, AFSL 308461. 

Woolworths Group Limited, AR 245476 acts as Hollard, PetSure, nib’s and Greenstone's Authorised Representative.

Any general advice provided does not consider your objectives, financial situation or needs. Please consider the Product Disclosure Statement (PDS), Financial Services Guide (FSG) Target Market Determination (TMD) available on this website, to decide if the product is right for you.

© Woolworths Group Limited 2020. All rights reserved. ABN 88 000 014 675