Effective Date: 21 March 2025.
Everyday Insurance Collection Notice.
Everyday Insurance from Woolworths (Everyday Insurance) is a registered business name of Woolworths Group Limited (ABN 88 000 014 675). When we refer to “we”, “us” or “our” in this notice, we mean Everyday Insurance. Everyday Insurance also covers Woolworths Insurance branded products or services.
This Collection Notice explains how and why we collect, use and disclose personal information when you interact with Everyday Insurance.
When does Everyday Insurance collect my personal information?
Below are examples of when Everyday Insurance collects personal information, and the kinds of personal information we collect:
| When you… | When you… |
|---|---|
| Obtain a quote or purchase an Everyday Insurance product or service from us. | The information you provide as part of that journey, for example your name and contact information. Information about what you’re trying to insure (e.g. your home, car, upcoming holiday or pet as applicable), your personal circumstances and other details relevant to the product or service. The payment information you provide so you can pay your premiums. If you link your Everyday Rewards account - your card number and any other pre-populated information, or other information we may use to personalise your experience. Information collected from third parties as relevant to your requested Everyday Insurance product or service. |
| Access our website and apps (including the Everyday Insurance website and My Insurance Portal, and other Woolworths Group websites and apps e.g. Everyday Rewards, Woolworths Online, BIG W, MILKRUN, Healthylife) or interact with digital marketing communications or our online ads. | Digital identifiers (such as your IP address), software, browser version and device type (e.g. mobile or computer); Browsing behaviour, online activity and interactions (e.g. how you navigated to our site or app, what you see, what you click), as well as site and app usage stats (including number of app downloads and active users); and Location data. You can change the settings on your browser or device to manage, disable or block some of the digital technologies used to collect this information. If you do disable these settings, you may find that you have a different or limited experience when interacting with Woolworths sites and apps. |
| Communicate with us (for example, when you contact our call centre, interact with us via a chatbot or on social media, respond to surveys, or provide feedback). | Information required to verify your identity. Details of our interactions and the information you provide us with, and any relevant information that we think may assist us in resolving your enquiry. Details of any agents or representatives authorised to transact on the product or service. Voice recordings or transcripts of our interactions. |
| Make a claim on your Insurance policy from us. | Information you tell us or information from third parties to help our Insurance Partners respond to and manage your claim. |
Why does Everyday Insurance collect my personal information?
We use your personal information for various purposes including to:
Manage our relationship with you and provide you with your Everyday Insurance service or product. For example:
We use the information you provide when you get a quote to price your policy.
We use the information you provide us to respond to your questions and enquiries.
Personalise your experience. For example:
If you choose to link your Everyday Rewards card to your Everyday Insurance Policy, we may prepopulate your Everyday Insurance policy with information from your Everyday Rewards account.
If you choose to link your Everyday Rewards card to your Everyday Insurance Policy, you may receive personalised offers.
We use your Everyday Rewards transaction history (including products purchased, price paid, time and location of shops) to inform and assign a risk score. If you choose to link your Everyday Rewards card to an Everyday Car Insurance quote or policy, Everyday Rewards will share this risk score with the insurance underwriter who may give you a reduced premium based on this information. The score is never used to increase your premium.
Monitor for cases of potential fraud and conduct relevant investigations, and manage other risks.
Run and manage our businesses efficiently, and other purposes permitted or required by law. For example:
We use the data we hold to improve our business generally, including by monitoring or recording our interactions with you for training purposes.
We use the data we hold to plan, research and develop new products and improve existing products.
If we are unable to collect the information we need, we may not be able to provide the services you require, or it may affect our insurance partner’s ability to assess any claims made by you.
Who does Everyday Insurance share information with?
We share information with:
Other Woolworths Group brands who you may interact with. For example, if you link your Everyday Rewards card to your Everyday Insurance policy, we’ll share information with Everyday Rewards so you can enjoy exclusive benefits.
Insurance Partners we work with to provide Everyday Insurance products. This includes, for example:
Everyday Car (excluding CTP), Home, Contents, Landlords and Pet Insurance (purchased before 17 July 2023 and subsequent renewals): The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 (Hollard). See the Hollard Privacy Policy for more information about how Hollard handles personal information.
Everyday Travel Insurance: nib Travel Services (Australia) Pty Ltd (ABN 81 115 932 173) (nib). See the nib Privacy Policy for more information about how nib handles personal information.
Everyday Pet Insurance (purchased after 17 July 2023): PetSure (Australia) Pty Ltd (ABN 95 075 949 923) (PetSure). See the PetSure Privacy Policy for more information.
Woolworths Life Insurance & Funeral Insurance (new policies are not available to purchase but existing policies can be renewed): Swiss Re Life & Health Australia Limited ABN 74 000 218 306 (Swiss Re) and Greenstone Financial Services Pty Ltd, ABN 53 128 692 884 (Greenstone). See the Swiss Re Privacy Policy and Greenstone Privacy Policy for more information about how they handle personal information.
Woolworths Compulsory Third Party Insurance: QBE Insurance (Australia) Limited (ABN 78 003 191 035) (QBE). See the QBE Privacy Policy for more information about how QBE handles personal information.
Allied Service Providers that provide Everyday Insurance policy holders with additional services. Our Allied Service Providers include:
Digicall Assist Pty Ltd ABN 92 152 605 340 (DigiCall) which provides roadside assistance. See the DigiCall Privacy Policy for more information about how Digicall handles personal information.
VetChat Services Pty Ltd ABN 96 616 786 997(VetChat) which provides an online consultation vet service for Everyday Pet Insurance customers. See the VetChat Privacy Policy for more information about how VetChat handles personal information.
The Weather Company Pty Limited ACN 078 711 930 (Weatherzone) which provides SMS weather alerts to some Everyday Insurance policyholders. See the Weatherzone Privacy Policy for more information about how Weatherzone handles personal information.
Other partners and service providers including insurance and distribution parties including insurers and reinsurers, brokers, agents and other intermediaries, advisors, authorised representatives, distributors, parties that arrange or administer your insurance administrator, marketing partners and financial institutions and credit providers assisting with valuations; parties assessing and processing claims (including other parties involved in claims), claims investigators, home assessors (for home insurance), medical and emergency repatriation providers (for travel insurance), external claims data verifiers and processors;
Other service providers that support our day-to-day operations across our business such as billing, providing insurance quotes to you, payments, debt collection, fraud detection, marketing, customer surveys, data storage and analysis.
Social media companies and third parties where we display advertising. For example:
We share certain information with digital platforms like Google, Meta & TikTok, that allows them to serve you more relevant ads when you’re browsing third party sites and social media.
Governmental bodies, regulators, law enforcement agencies and other persons where required or permitted by law.
We sometimes need to share your personal information overseas, for instance when using cloud computing services, or when our Insurance Partners have overseas operations. Visit the Woolworths Group Privacy Policy for more information about this.
What are my rights?
See the Everyday Insurance Terms & Conditions for information about how you can opt out of email and SMS marketing from Everyday Insurance. See here for more information about the controls available to you to opt out of certain types of online targeted advertising or personalisation.
If you have a query or complaint you would like to discuss relating to a privacy matter, you can contact the Woolworths Group Privacy Office:
Phone: 1300 908 631
Email: privacy@woolworths.com.au
Post: Privacy Officer
Woolworths Group Limited
PO Box 8000
BAULKHAM HILLS NSW 2153
Visit the Woolworths Group Privacy Policy for more information on how you can access or correct personal information about you held by Woolworths or complain about a potential breach of the Australian Privacy Principles.
