Everyday Insurance Collection Notice.
Effective Date: 30 July 2026
Everyday Insurance is a part of the Woolworths Group. This notice should be read alongside the Woolworths Group Privacy Policy and the privacy policies of our relevant Insurance Partners (The Hollard Insurance Company Pty Ltd, PetSure, or nib).
Everyday Insurance from Woolworths (Everyday Insurance) is a registered business name of Woolworths Group Limited (ABN 88 000 014 675). When we refer to “we”, “us” or “our” in this notice, we mean Everyday Insurance. Everyday Insurance also covers Woolworths Insurance branded products or services.
This Collection Notice explains how and why we collect, use and disclose personal information when you interact with Everyday Insurance.
When does Everyday Insurance collect my personal information?
We collect personal information directly from you or from third parties (such as our Insurance Partners). Below are examples of when Everyday Insurance collects personal information, and the kinds of personal information we collect:
| When you… | When you… |
|---|---|
| Obtain a quote or purchase an Everyday Insurance product or service from us. | The information you provide as part of that journey, for example your name and contact information. Information about what you’re trying to insure (e.g. your home, car, upcoming holiday or pet as applicable), your personal circumstances and other details relevant to the product or service. The payment information you provide so you can pay your premiums. If you link your Everyday Rewards account - your card number and any other pre-populated information, or other information we may use to personalise your experience. Information collected from third parties as relevant to your requested Everyday Insurance product or service. |
| Access our website and apps (including the Everyday Insurance website and My Insurance Portal, and other Woolworths Group websites and apps e.g. Everyday Rewards, Woolworths Online, BIG W, MILKRUN, Healthylife) or interact with digital marketing communications or our online ads. | Digital identifiers (such as your IP address), software, browser version and device type (e.g. mobile or computer); Browsing behaviour, online activity and interactions (e.g. how you navigated to our site or app, what you see, what you click), as well as site and app usage stats (including number of app downloads and active users); and Location data. You can change the settings on your browser or device to manage, disable or block some of the digital technologies used to collect this information. If you do disable these settings, you may find that you have a different or limited experience when interacting with Woolworths sites and apps. |
| Communicate with us (for example, when you contact our call centre, interact with us via a chatbot or on social media, call for a quote, respond to surveys, or provide feedback). | Information required to verify your identity. Details of our interactions and the information you provide us with, and any relevant information that we think may assist us in resolving your enquiry. Details of any agents or representatives authorised to transact on the product or service. Voice recordings or transcripts of our interactions. |
| Make a claim on your Insurance policy from us. | Information you tell us or information from third parties to help our Insurance Partners respond to and manage your claim. |
When you manage your policy. | Your emails, calls, or chats with us to update details like your address or when you add a driver. This is processed directly through our service provider's secure systems. |
Why does Everyday Insurance collect my personal information?
We collect and use your personal information for various purposes, including to:
Manage our relationship: Provide quotes, issue and price policies, respond to your inquiries, and process claims.
Personalise your experience: Link your Everyday Rewards card (if you choose) to pre-populate account details and deliver personalised offers.
Calculate premium discounts: We use your Everyday Rewards transaction history (including products purchased, price paid, time and location of shops) to inform and assign a risk score. If you choose to link your Everyday Rewards card to an Everyday Car Insurance quote or policy, Everyday Rewards will share this risk score with the Insurance Partner who may give you a reduced premium based on this information. The score is never used to increase your premium.
Maintain security: Monitor for potential fraud, conduct investigations, and manage business risks.
Improve our business: Train our staff (including recording interactions), conduct market research, and develop new products
Other purposes as permitted or required by law.
Note: If we cannot collect this information, we may be unable to provide you with insurance products or properly assess your claims.
Who does Everyday Insurance share information with?
Woolworths Group & Loyalty Ecosystem
We share data within the Woolworths Group (such as Everyday Rewards) to unlock exclusive benefits and understand you better. For example, we share data (like your active policy status, Rewards card link, policy start date, or length of policy) securely back into the broader Woolworths Group to deliver personalised offers, such as targeted Everyday Rewards boosters.
Our Insurance Partners
We disclose your information to the specific partner that issues and manages your policy. Our Insurance Partners manage contact centres, provide administrative support and handle claims. We provide the Insurance Partners with data so they can perform these functions (e.g. information about offers you’ve redeemed, or whether you hold other Everyday Insurance policies). These partners may also collect data directly from you.
Our Insurance Partners are:
Everyday Car (excluding CTP), Home, Contents, Landlords and Pet Insurance (purchased before 17 July 2023 and subsequent renewals): The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 (Hollard). See the Hollard Privacy Policy for more information about how Hollard handles personal information.
Everyday Travel Insurance: nib Travel Services (Australia) Pty Ltd (ABN 81 115 932 173) (nib). See the nib Privacy Policy for more information about how nib handles personal information.
Everyday Pet Insurance (as administrator of policies purchased before 17 July 2023 and their subsequent renewals, or as insurer thereafter): PetSure (Australia) Pty Ltd (ABN 95 075 949 923) (PetSure). See the PetSure Privacy Policy for more information.
Woolworths Compulsory Third Party Insurance: QBE Insurance (Australia) Limited (ABN 78 003 191 035) (QBE). See the QBE Privacy Policy for more information about how QBE handles personal information.
Allied Service Providers
We share details with Allied Service Providers to provide additional services. These Allied Service Providers may also collect data directly from you.
Digicall Assist Pty Ltd: Provides roadside assistance.
VetChat Services Pty Ltd: Provides online vet consultations for Pet Insurance customers.
The Weather Company Pty Limited (Weatherzone): Sends severe weather SMS alerts.
Other partners and service providers including insurance and distribution parties including insurers and reinsurers, brokers, agents and other intermediaries, advisors, authorised representatives, distributors, parties that arrange or administer your insurance administrator, marketing partners and financial institutions and credit providers assisting with valuations; parties assessing and processing claims (including other parties involved in claims), claims investigators, home assessors (for home insurance), medical and emergency repatriation providers (for travel insurance), external claims data verifiers and processors;
Other service providers that support our day-to-day operations across our business such as billing, providing insurance quotes to you, payments, debt collection, fraud detection, marketing, customer surveys, data storage and analysis.
Social media companies and third parties where we display advertising. For example:
We share certain information with digital platforms like Google, Meta & TikTok, that allows them to serve you more relevant ads when you’re browsing third party sites and social media.
Governmental bodies, regulators, law enforcement agencies and other persons where required or permitted by law.
We sometimes need to share your personal information overseas, for instance when using cloud computing services, or when our Insurance Partners have overseas operations. Visit the Woolworths Group Privacy Policy for more information about this.
What are my rights?
See the Everyday Insurance Terms & Conditions for information about how you can opt out of email and SMS marketing from Everyday Insurance. See here for more information about the controls available to you to opt out of certain types of online targeted advertising or personalisation.
If you have a query or complaint you would like to discuss relating to a privacy matter, you can contact the Everyday Insurance Customer Service number:
Phone: 1300 10 1234
You can also file a complaint via this form
Post: Privacy Officer
Woolworths Group Limited
PO Box 8000
BAULKHAM HILLS NSW 2153
Visit the Woolworths Group Privacy Policy for more information on how you can access or correct personal information about you held by Woolworths or complain about a potential breach of the Australian Privacy Principles.
