Information about travelling

  • It is important to understand that while a destination has a 'Do Not Travel' warning in place for an event (including COVID-19), our travel insurance won't cover a loss that arises from that event if you: travel to; plan to travel to; or remain in that country or region.
  • Please research the area(s) you are travelling to and read the latest government advice to see if your planned travel is affected. See and
  • For information about our Travel Insurance cover please contact us.

Customer service

Within Australia: 1800 270 884
Outside of Australia: +61 2 9692 4541

24/7 Emergency assistance

Within Australia: 1800 642 642
Outside of Australia: +61 2 9692 4479