Car Insurance Useful Documents.

Here are some useful documents about your Car Insurance to help you find the right answers and keep you updated on any changes which might affect your policy. If you need more information or have any questions you can  read our FAQs or call us on 1300 10 1234 between 8am - 8pm (AEST/AEDT) Monday to Friday and 9am - 5pm (AEST/AEDT) Saturday and Sunday (except public holidays).

Product Disclosure Statement and Target Market Determination.

Car Insurance Product Disclosure Statement - Combined PDS & FSG.

Dated 1 February 2023.

Applies to new policies purchased on or after 15 Feb 2023 and existing policies renewing on or after 17 March 2023.
 

Read PDS

Update pursuant to ASIC Corporations Instrument 2016/1055.

Dated 17 January 2025.

This is to be read in conjunction with your current PDS and is effective for policies with a commencement date or renewal date on or after 17 January 2024.

Read document

Target Market Determination.
 

Dated 1 February 2023.

Applies to new policies issued on or after 15 February 2023 and existing policies renewing on or after 17 March 2023.
 

Read TMD

Forms and other documents.

Privacy Collection Notice.
 

This document explains how we collect, use, share and protect your personal information.
 

Read notice

General Insurance Code of Practice.

This document provides a detailed explanation of the General Insurance Code of Practice.
 

Read document

Premium, Excess & Discount Guide.

This guide explains how we calculate your premium, any applicable discounts, and excess amounts in case of a claim.

Read guide

Price Beat Terms & Conditions.

This offer is no longer available to new customers. Applies to existing policies purchased before 15 February 2023.

Read document

Duty to Answer Honestly.

This document provides a comprehensive explanation of your Duty to Answer Honestly.
 

Read document

NSW Emergency Services Levy Notice 2022.

This document provides a detailed explanation of the NSW Emergency Services Levy Notice 2022.
 

Read notice

text

Cover and benefits are subject to eligibility criteria and terms and conditions, including the limits and exclusions of the insurance policy. Any advice provided is general only and may not be right for you. Before you purchase this product you should carefully read the Car Insurance Product Disclosure Statement and consider the Target Market Determination to decide if it is right for you.


Find your Certificate of Insurance in My Insurance Portal


Legacy Car Insurance Product Disclosure Statements.

Previous Car Insurance Product Disclosure Statement (Dated 1 September 2021).
Applies to new policies issued between 1 September 2021 – 14 February 2023 and existing policies renewing between 1 October 2021 – 16 March 2023.

 

Premium, Excess & Discount Guide

Duty to Answer Honestly

Target Market Determination (TMD) (Dated 1 September 2021)

Applies to new policies issued between 1 September 2021 – 14 February 2023 and existing policies renewing between 1 October 2021 – 16 March 2023.  

 

Previous Combined PDS & FSG (Dated 1 February 2021) 
Applies to new policies issued between 2 March 2021 – 31 August 2021 and existing policies renewing between 1 April 2021 – 30 September 2021

Previous Combined PDS & FSG (Dated 25 June 2019) 
Applies to new policies issued between 1 July 2019 – 1 March 2021 and existing policies renewing between 1 August 2019 – 31 March 2021

Previous Combined PDS & FSG (Dated 15 January 2018) 
Applies to new policies purchased between 15 Jan 2018 – 30 June 2019 and existing policies renewing between 15 Jan 2018 – 31 July 2019

If you require any other documents please contact us.

 

footer-acknowledgement

We acknowledge the Traditional Owners and Custodians of Country throughout Australia. We pay our respects to all First Nations peoples and acknowledge Elders past and present.

Read more about our commitment to reconciliation

Life Insurance is issued by Swiss Re Life & Health Australia Limited ABN 74 000 218 306 AFSL No. 324908 (Swiss Re) and administered by Greenstone Financial Services Pty Ltd, ABN 53 128 692 884; AFSL No. 343079 (Greenstone). Roadside assistance is provided by Digicall Assist Pty Ltd ABN 92 152 605 340. Car, Home, and Landlords Insurance are issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 AFSL No. 241436 (Hollard).

Pet Insurance policies are issued by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183, except for those entered into before 17 July 2023 & subsequent renewals, which are issued by Hollard.

Travel Insurance policies are issued by Pacific International Insurance Pty Ltd, ABN 83 169 311 193 and administered by nib Travel Services (Australia) Pty Ltd (nib), ABN 81 115 932 173, AFSL 308461. 

Woolworths Group Limited, AR 245476 acts as Hollard, PetSure, nib’s and Greenstone's Authorised Representative.

Any general advice provided does not consider your objectives, financial situation or needs. Please consider the Product Disclosure Statement (PDS), Financial Services Guide (FSG) Target Market Determination (TMD) available on this website, to decide if the product is right for you.

© Woolworths Group Limited 2025. All rights reserved. ABN 88 000 014 675