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Home Insurance Useful Documents

Here are some useful documents about your Home and Contents Insurance to help you find the right answers and keep you updated on any changes which might affect your policy. If you need more information or have any questions you can read our FAQs or call us on 1300 10 1234 between 8am - 8pm (AEST/AEDT) Monday to Friday and 9am - 5pm (AEST/AEDT) Saturday and Sunday (except public holidays).

Product Disclosure Statement and Target Market Determination

Home Insurance Product Disclosure Statement - Combined PDS & FSG

Dated 1 February 2023

Applies to new policies purchased on or after 15 Feb 2023 and existing policies renewing on or after 17 March 2023

Read PDS

Target Market Determination
 

Dated 1 February 2023

Applies to new policies issued on or after 15 February 2023 and existing policies renewing on or after 17 March 2023

Read TMD

Forms and other documents

Privacy Collection Notice
 

This document explains how we collect, use, share and protect your personal information
 

Read notice

General Insurace Code of Practice

This document provides a detailed explanation of the General Insurance Code of Practice
 

Read document

Home & Landlords Premium, Excess & Discount Guide

This guide explains how we calculate your premium, any applicable discounts, and excess amounts in case of a claim

Read guide

Building Calculator
 

Building cost calculator tool to help estimate the expenses of rebuilding your house
 

Go to calculator

Duty to Answer Honestly
 

This document provides a comprehensive explanation of your Duty to Answer Honestly

 

Read document

NSW Emergency Services Levy Notice 2022

This document provides a detailed explanation of the NSW Emergency Services Levy Notice 2022

 

Read notice

Building Policy Key Facts Sheet

This Key Facts Sheet outlines the events covered and excluded by this policy, along with other important information for your consideration
 

Read document

Contents Policy Key Facts Sheet

This Key Facts Sheet outlines the events covered and excluded by this policy, along with other important information for your consideration
 

Read document

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Benefits are subject to the terms and conditions including the limits and exclusions of the insurance policy. Any advice provided is general only and may not be right for you. Before you purchase this product you should carefully read the Home Insurance Product Disclosure Statement and consider the Target Market Determination to decide if it is right for you.


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Legacy Home Insurance Product Disclosure Statements

Previous Home Insurance Product Disclosure Statement
Previous Combined PDS & FSG (Dated 1 September 2021)
Applies to new policies issued between 1 September 2021 – 14 February 2023 and existing policies renewing between 1 October 2021 – 16 March 2023

 

Home and Landlords Premium, Excess & Discount Guide

Duty to Answer Honestly

Building Policy Key Facts Sheet

Contents Policy Key Facts Sheet

Target Market Determination (TMD) (Dated 1 September 2021) 
Applies to new policies issued between 1 September 2021 – 14 February 2023 and existing policies renewing between 1 October 2021 – 16 March 2023

Previous Combined PDS, SPDS & FSG (Dated 1 February 2021)
Applies to new policies issued between 2 March 2021 – 31 August 2021 and existing policies renewing between 1 April 2021 – 30 September 2021

Previous Combined PDS, SPDS & FSG (Dated 10 August 2020)
Applies to new Home and/or Contents policies issued between 10 August 2020 – 1 March 2021 and existing policies renewing between 9 September 2020 – 31 March 2021

Previous Combined PDS, SPDS & FSG (Dated 22 April 2020)
Applies to new policies issued between 22 April 2020 – 9 August 2020 and existing policies renewing between 9 May 2020 – 8 September 2020

Previous Combined PDS & FSG (Dated 25 June 2019)
Applies to new policies issued between 1 July 2019 – 21 April 2020 and existing policies renewing between 1 August 2019 – 21 May 2020

If you require any other documents please contact us.

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We acknowledge the Traditional Owners and Custodians of Country throughout Australia. We pay our respects to all First Nations peoples and acknowledge Elders past and present.

Read more about our commitment to reconciliation

Life Insurance is issued by Swiss Re Life & Health Australia Limited ABN 74 000 218 306 AFSL No. 324908 (Swiss Re) and administered by Greenstone Financial Services Pty Ltd, ABN 53 128 692 884; AFSL No. 343079 (Greenstone). Roadside assistance is provided by Digicall Assist Pty Ltd ABN 92 152 605 340. Car, Home, and Landlords Insurance are issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 AFSL No. 241436 (Hollard).

Pet Insurance policies are issued by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183, except for those entered into before 17 July 2023 & subsequent renewals, which are issued by Hollard.

Travel Insurance policies are issued by Pacific International Insurance Pty Ltd, ABN 83 169 311 193 and administered by nib Travel Services (Australia) Pty Ltd (nib), ABN 81 115 932 173, AFSL 308461. 

Woolworths Group Limited, AR 245476 acts as Hollard, PetSure, nib’s and Greenstone's Authorised Representative.

Any general advice provided does not consider your objectives, financial situation or needs. Please consider the Product Disclosure Statement (PDS), Financial Services Guide (FSG) Target Market Determination (TMD) available on this website, to decide if the product is right for you.

© Woolworths Group Limited 2020. All rights reserved. ABN 88 000 014 675