Car, Home and Landlords Insurance:
If we offer you renewal, the policy will automatically renew as per the renewal notice. We will send you this renewal notice at least 14 days before your renewal date which will outline what you need to do to stay covered. You should check your renewal notice carefully and contact us on 1300 10 1234 if you need to make any changes to your policy or details.
With automatic renewal, your renewal notice will set out the proposed new policy terms and premium. If no changes are required to your policy and your premium payments are up to date, you don’t need to do anything – your policy will automatically renew. If you would like to opt out of automatic renewal, please email us at email@example.com with your name, phone number, date of birth and policy number.
If you opted out of automatic renewal, your renewal notice will advise you to call to continue your cover. We will provide you with a quote and policy terms. If you’re happy to proceed, we will renew your policy upon receiving payment of the premium.
To find out more about your renewal dates, you can Chat Now.
For your convenience and to ensure continuity of cover for your pet, we will automatically renew your policy each year for as long as we continue to provide this product, subject to the terms and conditions of the policy.
We will send your renewal notice at least 14 days before your policy is due to expire and it will remind you to check your policy limits to see if the level of cover is still right for you.
You can opt-out of the automatic renewal process by contacting us. If you have chosen for your policy not to automatically renew, you will need to contact us to renew your cover. If you need help logging in, give us a call on 1300 10 1234 and a member of the Customer Care Team will be able to assist.
We'll send you a renewal notice up to 30 days before your policy anniversary. Your policy will then automatically renew, using your agreed payment method on file, unless you cancel before the renewal date.
Make sure you review the notice, as premiums will generally increase each year. If you're happy with your renewal details, you don't need to do anything.
For more information about renewals, please call our helpful customer services team on 1300 10 1234 between 8am-8pm (AEST/AEDT) Monday to Friday (except public holidays).