Woolworths Life and Funeral Insurance

Life & Funeral Insurance

From 1 July 2023, Woolworths Life and Funeral Insurance are no longer available for purchase.

If you’re a current Life or Funeral Insurance customer, we’re still here for you. All the information relevant to your policy can be found below. If you have any questions, give us a call on 1300 10 1234 Monday to Friday 8am to 8pm (AEST/AEDT) (except public holidays).

How to make a claim

We know that making a claim during an unfortunate time can be very difficult. Our team of customer care consultants are highly trained and professional and will endeavour to look after you throughout the claims process.

You can enquire about making a claim in the following ways:

•  Call us on 1300 361 698 between 8am-8pm (AEST/AEDT) Monday to Friday (except public holidays)


•  Write to:
Claim Services
Woolworths Life/Funeral Insurance
Reply Paid 6728
Baulkham Hills
NSW, 2153.


We will send you a form to be completed, signed and returned with supporting documentation, where required.

For more details please refer to the Woolworths Life Insurance Product Disclosure Statement or the Funeral Insurance Product Disclosure Statement which you received at the time of taking up your policy. These documents are available below or by contacting us.

Useful Documents

Please contact us for assistance if you can't find what you're looking for.

How to make a complaint or compliment

To make a Woolworths Life or Funeral Insurance complaint or compliment click here.

Financial Hardship Support

If you are suffering from financial hardship and are having difficulty meeting your premium payments, we may agree to a short-term arrangement to assist. For us to help you, we ask you make us aware of your circumstance so we can provide you with the available arrangement. Please get in touch on 1300 10 1234 so we can talk through your options.

The below are free external support services that may also be able to help if you or a loved one are experiencing financial hardship or navigating a challenging situation.

Life Insurance Code of Practice

Swiss Re, the issuer of Woolworths Life and Funeral Insurance products has adopted the Life Insurance Code of Practice (the Life Code). The Life Code is the life insurance industry’s commitment to mandatory customer service standards and it’s designed to protect you, our customer. You can find out more about the Life Code on the Swiss Re Website.

The Life Code sets out how insurers will assess your claim if your Insurance Policy has a medical definition which specifies an obsolete method of diagnosis or treatment that is no longer used in mainstream medical practice in Australia. Any future improvements we make to medical definitions applicable to your Insurance Policy will be made available to you in the event of your need to claim.


Contact us

If you need more information or have any questions give us a call on 1300 10 1234 Monday to Friday 8am to 8pm (AEST/AEDT) except public holidays. If you require assistance when contacting us or interacting with our products and services, please let us know so we can have one of our team members help you. Click here for additional support services.