Travel Insurance Useful Documents.

Here are some useful documents about your Travel Insurance to help you find the right answers and keep you updated on any changes which might affect your policy. If you need more information or have any questions you can read our FAQs or call us on 1300 10 1234 Monday to Friday, 8am-8pm (AEST/AEDT) (except public holidays).

      Product Disclosure Statement and Target Market Determination.

      International Travel Insurance Product Disclosure Statement - Combined PDS & FSG.

      Dated 15 October 2026.

      This is the current Combined Product Disclosure Statement & Financial Services Guide for International Comprehensive, Standard, Basic & Frequent Traveller policies. Applies to policies purchased on or after 15 October 2026.

      Read PDS

      Domestic Travel Insurance Product Disclosure Statement - Combined PDS & FSG.

      Dated 15 October 2026.

      This is the current Combined Product Disclosure Statement & Financial Services Guide for Domestic Comprehensive, Domestic Basic and Cancellation and Deposit policies. Applies to policies purchased on or after 15 October 2026.

      Read PDS

      International Travel Insurance Target Market Determination.

      Dated 15 October 2026.

      Applies to International Comprehensive, Standard, Basic & Frequent Traveller policies purchased on or after 15 October 2026.

      Read TMD

      Domestic Travel Insurance Target Market Determination.

      Dated 15 October 2026.

      Applies to Domestic Comprehensive, Domestic Basic and Cancellation and Deposit policies purchased on or after 15 October 2026.

      Read TMD

      Other documents.

      Privacy Collection Notice.
       

      This document explains how we collect, use, share and protect your personal information.
       

      Read notice

      Family Violence Policy.
       

      This policy explains the support available for customers if experiencing vulnerability.
       

      Read more

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      Travel Insurance policies are issued by AWP Australia Pty Ltd, ABN 52 097 227 177, AFSL 245631, trading as Allianz Global Assistance (AGA). Woolworths Group Limited, ABN 88 000 014 675, AR 245476 is an authorized representative of AGA and act as AGA’s agent and not as your agent. nib Travel Services (Australia) Pty Ltd (nib), ABN 81 115 932 173, AFSL 308461 acts as third party administrator on behalf of AGA, managing claims, complaints, enquiries and sales. This insurance is underwritten by Pacific International Insurance Pty Ltd, ABN 83 169 311 193.

      This is general advice only. Before you buy, you should consider your needs, the Product Disclosure Statement (PDS), Financial Services Guide (FSG) and Target Market Determination (TMD) available from us. 


      Find your Certificate of Insurance in My Insurance Portal


      Legacy Travel Insurance Documents.

      International Travel Insurance Target Market Determination (9 September 2024)

      Applies to International Comprehensive, Standard, Basic & Frequent Traveller policies purchased on or after 9 September 2024

      Domestic Travel Insurance Target Market Determination (9 September 2024)

      Applies to Domestic Comprehensive, Domestic Basic and Cancellation and Deposit policies purchased on or after 9 September 2024

      International Travel Insurance Product Disclosure Statement - Combined PDS & FSG (14 March 2024)

      Applies to International Comprehensive, Standard, Basic & Frequent Traveller policies purchased on or after 9 September 2024

      Domestic Travel Insurance Product Disclosure Statement - Combined PDS & FSG (14 March 2024)

      Applies to Domestic Comprehensive, Domestic Basic and Cancellation and Deposit policies purchased on or after 14 March 2024

      International Travel Insurance Target Market Determination  (23 November 2023)

      Applies to International Comprehensive, Standard, Basic & Frequent Traveller policies purchased on or after 23 November 2023

      Domestic Travel Insurance Target Market Determination  (23 November 2023)

      Applies to Domestic Comprehensive, Domestic Basic and Cancellation and Deposit policies purchased on or after 23 November 2023

       

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      We acknowledge the Traditional Owners and Custodians of Country throughout Australia. We pay our respects to all First Nations peoples and acknowledge Elders past and present.

      Read more about our commitment to reconciliation

      Everyday Roadside Assist services and support are provided by our Allied Service Provider - Digicall Assist Pty Ltd (ABN 92 152 605 340). This includes roadside assistance as an optional service product to your Everyday Insurance Comprehensive Car policy or as a standalone product. Benefits and eligibility for coverage is subject to the Roadside Assist Terms and Conditions including the limits and exclusions. Roadside assistance is provided by Digicall Assist Pty Ltd ABN 92 152 605 340.

      Car, Home, and Landlords Insurance are issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 AFSL No. 241436 (Hollard). Pet Insurance policies are issued by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183, except for those entered into before 17 July 2023 & subsequent renewals, which are issued by Hollard. Travel Insurance policies are issued by AWP Australia Pty Ltd, ABN 52 097 227 177, AFSL 245631, trading as Allianz Global Assistance (AGA). Woolworths Group Limited, ABN 88 000 014 675, AR 245476 is an authorized representative of AGA and act as AGA’s agent and not as your agent. nib Travel Services (Australia) Pty Ltd (nib), ABN 81 115 932 173, AFSL 308461 acts as third party administrator on behalf of AGA, managing claims, complaints, enquiries and sales. This insurance is underwritten by Pacific International Insurance Pty Ltd, ABN 83 169 311 193.

      Woolworths Group Limited, AR 245476 also acts as Hollard and PetSure’s Authorised Representatives.

      Any general advice provided does not consider your objectives, financial situation or needs. Please consider the Product Disclosure Statement (PDS), Financial Services Guide (FSG), and Target Market Determination (TMD) available on this website, to decide if the product is right for you.