Travel Insurance Useful Documents.

Here are some useful documents about your Travel Insurance to help you find the right answers and keep you updated on any changes which might affect your policy. If you need more information or have any questions you can read our FAQs or call us on 1300 10 1234 Monday to Friday, 8am-8pm (AEST/AEDT) (except public holidays).

      Product Disclosure Statement and Target Market Determination.

      International Travel Insurance Product Disclosure Statement - Combined PDS & FSG.

      Dated 14 March 2024.

      This is the current Combined Product Disclosure Statement & Financial Services Guide for International Comprehensive, Standard, Basic & Frequent Traveller policies. Applies to policies purchased on or after 14 March 2024.

      Read PDS

      Domestic Travel Insurance Product Disclosure Statement - Combined PDS & FSG.

      Dated 14 March 2024.

      This is the current Combined Product Disclosure Statement & Financial Services Guide for Domestic Comprehensive, Domestic Basic and Cancellation and Deposit policies. Applies to policies purchased on or after 14 March 2024.

      Read PDS

      International Travel Insurance Target Market Determination.

      Dated 9 September 2024.

      Applies to International Comprehensive, Standard, Basic & Frequent Traveller policies purchased on or after 9 September 2024.

      Read TMD

      Domestic Travel Insurance Target Market Determination.

      Dated 9 September 2024.

      Applies to Domestic Comprehensive, Domestic Basic and Cancellation and Deposit policies purchased on or after 9 September 2024.

      Read TMD

      Other documents.

      Privacy Collection Notice.
       

      This document explains how we collect, use, share and protect your personal information.
       

      Read notice

      Family Violence Policy.
       

      This policy explains the support available for customers if experiencing vulnerability.
       

      Read more


      Find your Certificate of Insurance in My Insurance Portal


      Legacy Travel Insurance Documents.

      International Travel Insurance Target Market Determination  (23 November 2023)

      Applies to International Comprehensive, Standard, Basic & Frequent Traveller policies purchased on or after 23 November 2023

      Domestic Travel Insurance Target Market Determination  (23 November 2023)

      Applies to Domestic Comprehensive, Domestic Basic and Cancellation and Deposit policies purchased on or after 23 November 2023