Lodge a claim online anywhere, anytime using our online portal.
To submit a claim online simply follow the below instructions:
We may request evidence supporting your claim such as clinical notes or a written medical report or summary from your treating doctor or dentist overseas which clearly explains the medical condition, the diagnosis provided, medical tests requested and treatment given. We may also require a medical certificate from your local GP, specialist or dentist, any invoices and receipts and an incident report. Try to obtain as much documentation as possible at the time of the event, as it can be difficult to obtain some documents once you return to Australia.
You will need to submit documentation confirming you notified the loss, damage or theft to the relevant authority (e.g. police, hotel, airline).
If your claim relates to items, we may need you to supply receipts or proof of ownership so we can assess your claim. If you have added specified items to your policy, make sure you keep a receipt or documents demonstrating their value.
You should try to obtain as much documentation as possible at the time of the event, as it can be difficult to obtain some documents once you return to Australia.
If you're completing your claim online, and you don't have all the documents we requested from you, don't panic! Sometimes, despite your best efforts, it's just not possible to get them.
Here's what to do.
If you've lost (or don't have) a receipt:
If the item was a gift:
If you don't have a report (eg. Medical Report, Property Irregularity Report, Repair Report)
If we've asked you to provide a Police Report, Medical Report or some other documentation to verify the facts of your claim and you don't have them:
Woolworths Group Limited, ABN 88 000 014 675, AR 245476 is an authorised representative of nib Travel Services (Australia) Pty Ltd (nib), ABN 81 115 932 173, AFSL 308461 and act as nib's agent and not as your agent. This is general advice only. Before you buy, you should consider your needs, the Product Disclosure Statement (PDS), Financial Services Guide (FSG) and Target Market Determination (TMD) available from us. This insurance is underwritten by Pacific International Insurance Pty Ltd, ABN 83 169 311 193.