• VetAssist connects you to licensed Australian Vets via video or online chat. It allows you to get credible advice at home, or even if you're on the move.
• You can speak to a vet via video or online chat 24/7 and get advice on whether your pet requires emergency care, or if you can look after them in the comfort of their home.

Find out more about VetAssist

There are different ways you can submit a Pet Insurance claim:

1. Make a claim through your Vet

If your Vet Clinic is a participating GapOnly® Clinic, then your Vet can submit a claim on your behalf, on the spot while you are at the Vet.

Alternatively, your Vet may be able to submit an electronic pet insurance claim on your behalf (sometimes referred to as an eClaim). We will still communicate with you regarding the status of your claim and you will still need to pay for the Vet expenses upfront. For more information about how claims are handled, please refer to the Claims section of your Product Disclosure Statement.

2. Make a claim online

You can also claim online through your MyPet Portal via My Insurance Portal.

To make a claim, through MyPet Portal, you will need the following documentation:

Itemised invoice (a paid invoice that includes individual treatment items and costs adding up to the total amount paid); and Vet consultation notes, if you have them (these are the veterinarian's medical notes from examinations findings).

We may also contact you for additional documentation if needed.

Not registered for My Insurance Portal? Register now.

3. Make a paper claim

If you prefer to submit your claims through the post please follow the 3 steps below:

• Fill in Pet Insurance Claim Form with your pet’s personal information and sign.
• Take the Claim Form to your vet and ask your vet to complete in full Part 2 and sign the form.
• Attach the original detailed itemised invoices, payment receipts and any relevant vet consultation notes to the completed claim form. Please do not staple documents. Ensure your vet includes their practice details on the original invoice.
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Then mail your completed Claim Form to:

Everyday Pet Insurance
Locked bag 9021
Castle Hill, NSW, 1765

Contact us on 1300 10 1234 during our operating hours for more information.

In some instances we may require more information to process your claim such as medical history or pathology/laboratory results. We'll contact you or your vet(s) if required.

Because all pets are different, each pet will need to have their own policy which is personalised to them.

Once you've covered your other pet, make sure you add their policy to MyPet Portal via My Insurance Portal, so you can manage all your pet's policies in one place. 

As with most insurance products, there are certain situations where you will not be covered. There are some general exclusions such as:

• Conditions which occurred prior to commencement of your first policy period or during any applicable waiting period (‘pre-existing conditions’).
• Routine or preventative treatments (unless routine care (non-insurance benefit) cover is purchased with the Comprehensive Cover or Comprehensive Plus Cover, which provides a contribution up to the routine care limits).
• Some elective treatments and procedures and breeding or obstetrics.
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There may also be specific exclusions which may apply to specific levels of cover.

It is important that you read all of your policy documentation for full details. You can find more information in the Pet Useful Documents section.

Routine care is an optional non-insurance benefit available for Comprehensive and Comprehensive Plus Pet Insurance policyholders.

With routine care cover you can claim your $50 annual sub-limit on either:

• Vaccinations
• Health Checks

Plus another $50 for one of the following treatments:

• Desexing
• Microchipping
• Prescription diets
• Heartworm preventative
• Obedience training (at Recognised Facility)
• Dew claw removal
• Cremation or burial
• Council registration fees
• Teeth cleaning
• Behavioural therapy (By a qualified Animal Behavioural Therapist or vet)
• Alternative Therapy
• Dental Illness Treatment

Excess means an amount you contribute towards the cost of your claim(s), as shown on your certificate of insurance. The excess is calculated on a ‘per condition, per policy period’ basis. We do this for each condition treated that is unrelated to any other condition during the same policy period.

Your excess also applies to each emergency boarding claim event. The excess will be deducted from your calculated claim benefits after we apply any benefit limit, sub-limit and the benefit percentage to your claimed amount.