Your pet is your world. That’s why it’s important to understand how insurance can help protect your furry friend.
In a nutshell, Pet Insurance might help mitigate some of the costs of veterinary bills over your pet’s life.
What are the benefits of pet insurance? We’ve broken down some of the key elements of pet insurance below to help make an informed decision on what works best for your needs.
Pet insurance helps to protect your pet should they suffer an unexpected illness or accidental injury. If your pet unexpectedly becomes sick or injured, you usually pay the total cost upfront for the vet bill and then submit a claim to be reimbursed.
While it doesn't usually cover things like routine expenses such as vaccinations or regular check-ups, it can help with the cost of unexpected illness and specified accidents.
While you do have to pay the premiums for pet insurance out of pocket, it can help to know you might be reimbursed for some procedures.>
| Exclusions | Example |
| Pre-existing conditions | A pre-existing condition is a condition that first existed or occurred
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| Dental care | Like teeth cleaning and dental diseases. |
| Preventive and routine items | Like food (regular/ prescription), vaccinations, microchipping, and grooming. |
A chronic pre-existing condition is a pet health condition that requires ongoing care or is more prolonged in nature, and affects your pet over a period that is greater than three months in total (the three-month period need not be consecutive). So if your pet displays one of these conditions prior to the purchase of a pet insurance policy or its waiting period, it will never be coverable under the policy.
If you’d like a more detailed breakdown of things that Everyday Pet Insurance may cover, you can visit our Compare Pet Insurance page. It shows you what levels of cover are available, annual benefit limits, and excess options.
There are a number of logistics around how pet insurance works because it is influenced by factors like your pet’s age, breed, and species.
You can get Everyday Pet Insurance for your pet from 8 weeks old. ‡ Pet owners might get pet insurance early in the pet's life, before any pre-existing conditions develop.
Depending on the type of condition, you may be subject to a waiting period. Waiting periods for Pet Insurance may include:#
If you have elected the optional dental illness benefit with your Indoor Cat plan, there is a 6 month waiting period for specified dental illness conditions.
For further details around waiting periods, you can read the Pet Insurance Product Disclosure Statement (PDS).
A premium is a payment you make to cover your pet. When you first take out your insurance policy, it's calculated based on factors such as the breed, species, and age of your pet and what level of cover you choose.
Everyday Pet Insurance offers five different cover types:#
| Basic | Indoor Cat | Standard | Comprehensive | Comprehensive Plus |
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For more information refer to your PDS, available here.
If your pet becomes injured or sick and your policy covers it, you may be reimbursed for a portion of your vet expenses.
For larger expenses, you can request a pre-approval so you know in advance if your pet’s treatment will be covered.
Here’s a breakdown of how most claims work:
We process 96% of claims in 5 days or less~ (when we receive all necessary documents for the claim). Visit our make a Pet Insurance claim page for more information on claims.
Some vet clinics allow you to claim on the spot with GapOnly®.
GapOnly® is a service that reviews and calculates your claim while you’re at the vet. If your claim is approved, you may only have to pay the difference between the vet's invoice and the claim benefit under your policy. It can help alleviate the strain of having to pay your eligible vet bill up-front before claiming.=
Insurance is just one factor to consider when you own a pet. Costs like maintenance, food, grooming, and care services for cats and dogs can all add up over time.
It’s estimated that Australians collectively spend over $33 billion dollars on their pets per year, with food and veterinary costs accounting for more than half of the expenditure.1
| Cost | Total spend by category, 2022 (nationally) 1 |
| Food | $17.1 billion |
| Veterinary services | $4.7 billion |
| Pet healthcare products | $2.9 billion |
| Clipping/grooming | $1.2 billion |
| Training / behaviour / therapy (dogs and cats only) |
$900 million |
| Boarding / minding (dogs and cats only) |
$700 million |
| Competitions / memberships (dogs and cats only) |
$500 million |
| Walking (dogs only) |
$500 million |
| Transport (dogs and cats only) |
$400 million |
When you get a quote with Everyday Pet Insurance, you will get started by answering a few questions like:
From there, you’ll be able to see what type of cover options are available and which one suits your needs.
After selecting your cover type, we’ll calculate your premium, and you’ll be able to choose your payment frequency (fortnightly, monthly or annually).
Claim up to $30,000 a year
Get up to 80% back on eligible vet bills
Your pet is covered from 8 weeks old for life
Claim your benefit on the spot and only pay the gap on eligible claims=
> Exclusions apply. See details in your PDS.
‡ Cover is available for the life of your pet provided you renew your policy each year without any break, lapse or change in the level of Cover. This means once your pet is insured with us and as long as we continue to offer the product, you will be able to renew your policy for that pet for life provided you continuously maintain the cover. Cover is subject to the terms and conditions of your renewing policy. See details in your PDS.
# Policy Terms and Conditions, exclusions and limits apply. Benefit limit amounts vary by level of cover.
~ Based on Everyday Pet Insurance data from Jan 2021 - Oct 2022.
= The gap is defined as the difference between the vet's invoice and the claim benefit under your policy. Policy terms and conditions apply. GapOnly® is only available at participating Vets. Please visit GapOnly® to search for GapOnly® enabled vets. GapOnly® is a trademark owned by PetSure (Australia) Pty Ltd (PetSure) (ABN 95 075 949 923, AFSL 420183).
* Limits, waiting periods, exclusions and excesses may apply.
Everyday Pet Insurance policies entered into for the first time prior to 17 July 2023 and subsequent renewals of those policies are issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436 (Hollard), arranged and administered by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183 (PetSure) and promoted and distributed by Hollard’s Authorised Representative (AR) Woolworths Group Limited ABN 88 000 014 675, AR 245476 (Woolworths). Everyday Pet Insurance policies entered into for the first time on or after 17 July 2023 and subsequent renewals of those policies are issued by PetSure and promoted and distributed by PetSure’s AR, Woolworths. Any advice provided is general only and does not take into account your individual objectives, financial situation or needs. Please consider the Product Disclosure Statement (PDS) to ensure this product meets your needs before purchasing, or choosing to continue with the product. PDS and Target Market Determination available at insurance.everyday.com.au/pet-insurance.
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