Pet Insurance Useful Documents.

Here are some useful documents about your Pet Insurance to help you find the right answers and keep you updated on any changes which might affect your policy. If you need more information or have any questions you can read our FAQs or call us on 1300 10 1234 between 8am-8pm (AEST/AEDT) Monday to Friday (except public holidays).

Total Paw Protection Product Disclosure Statement and Target Market Determination

For new policies purchased on or after 29 January 2026.

Combined Financial Services Guide and Product Disclosure Statement - Total Paw Protection

Effective 29 January 2026.

This is the current Combined Financial Services Guide and Product Disclosure Statement for Total Paw Protection Cover.

Read PDS

Target Market Determination (TMD) - Total Paw Protection

Effective 29 January 2026.

This document sets out the target marget the product has been designed for. Applies to Total Paw Protection Cover.

Read TMD

Forms and other documents.

VetAssist Terms & Conditions.

This document outlines the VetAssist terms and conditions and any VetAssist offers.

Read T&Cs

Cruciate Ligament Exam Form.

Please use this form to apply for a waiver of the 6-month cruciate ligament waiting period.

View form

Pet Insurance Claim Form.

Please use this claim form if you wish to submit a paper claim.

View form

Pre-existing Condition review form.

Please use this form if you wish to receive a waiver on any conditions that occurred before your policy started. For more information, please go to the Pre-existing Conditions page.

View form

Dr Harry Financial Services Guide.

Dated 13 May 2025.

Financial Services Guide for Dr Harry Cooper (AR No. 1000933).

Read FSG

PetRescue Financial Services Guide.

Dated 28 April 2025

Financial Services Guide PetRescue (AR No. 1307442).

Read FSG

Petstock Financial Services Guide.

Dated 3 September 2025.

Financial Services Guide for Petstock (AR No. 1317234).

Read FSG

Everyday Insurance Privacy Collection Notice.

This document explains how we collect, use, share and protect your personal information.

Read notice

PetSure Privacy Collection Notice.

This document explains how PetSure collect, use, share and protect your personal information.

Read notice

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Everyday Pet Insurance policies entered into for the first time prior to 17 July 2023 and subsequent renewals of those policies are issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436 (Hollard), arranged and administered by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183 (PetSure) and promoted and distributed by Hollard’s Authorised Representative (AR) Woolworths Group Limited ABN 88 000 014 675, AR 245476 (Woolworths).

Everyday Pet Insurance policies entered into for the first time on or after 17 July 2023 and subsequent renewals of those policies are issued by PetSure and promoted and distributed by PetSure’s AR, Woolworths.

Any advice provided is general only and does not take into account your individual objectives, financial situation or needs. Please consider the Product Disclosure Statement (PDS) to ensure this product meets your needs before purchasing, or choosing to continue with the product. PDS and Target Market Determination available at insurance.everyday.com.au/pet-insurance.