Pet Insurance Useful Documents.

Here are some useful documents about your Pet Insurance to help you find the right answers and keep you updated on any changes which might affect your policy. If you need more information or have any questions you can read our FAQs or call us on 1300 10 1234 between 8am-8pm (AEST/AEDT) Monday to Friday (except public holidays).

Product Disclosure Statement and Target Market Determination.

Combined Financial Services Guide and Product Disclosure Statement - Basic, Standard, Comprehensive and Comprehensive Plus.

Dated 18 June 2024.

This is the current Combined Product Disclosure Statement & Financial Services Guide for Basic, Standard, Comprehensive & Comprehensive Plus Cover.

Read PDS

Combined Financial Services Guide and Product Disclosure Statement - Indoor Cat PDS & FSG.

Dated 18 June 2024.

This is the current Combined Product Disclosure Statement & Financial Services Guide for Indoor Cat plan. For renewing customers whose policies were first issued to them prior to 15 November 2024.

Read PDS

Pet Insurance Target Market Determination (TMD).

Effective 14 November 2024.

This document sets out the target market the product has been designed for. Applies to Basic, Standard, Comprehensive & Comprehensive Plus Cover.

Read TMD

Indoor Cat Target Market Determination (TMD)

Effective 15 November 2024.

This document sets out the target market the product has been designed for. Applies to Indoor Cat plan.

Read TMD

Forms and other documents.

VetAssist Terms & Conditions.

This document outlines the VetAssist terms and conditions and any VetAssist offers.

Read T&Cs

Cruciate Ligament Exam Form.

Please use this form if you are making a claim related to a Cruciate Ligament examination or treatment.

View form

Pet Insurance Claim Form.

Please use this claim form if you wish to submit a paper claim.

View form

Pre-existing Condition review form.

Please use this form if you wish to receive a waiver on any conditions that occurred before your policy started. For more information, please go to the Pre-existing Conditions page.

View form

Privacy Collection Notice.

This document explains how we collect, use, share and protect your personal information.

Read notice

text: Everyday Pet Insurance policies entered into for the first time prior to 17 July 2023 and subsequent renewals of those policies are issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436 (Hollard), arranged and administered by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183 (PetSure) and promoted and distributed by Hollard’s Authorised Representative (AR) Woolworths Group Limited ABN 88 000 014 675, AR 245476 (Woolworths). Everyday Pet Insurance policies entered into for the first time on or after 17 July 2023 and subsequent renewals of those policies are issued by PetSure and promoted and distributed by PetSure’s AR, Woolworths. Any advice provided is general only and does not take into account your individual objectives, financial situation or needs. Please consider the Product Disclosure Statement (PDS) to ensure this product meets your needs before purchasing, or choosing to continue with the product. PDS and Target Market Determination available at insurance.everyday.com.au/pet-insurance.