VetAssist with Everyday Pet Insurance

Everyday VetAssist connects you to licensed Australian Vets via video or chat online. All Everyday Pet Insurance customers get free access to credible vet advice through VetAssist, available 24/7 valued at $199 a year.

"Dr Claire was amazing, so informative and very easy to use the video chat. It was so good to be able to speak with a vet from the comfort of your own home and not causing any more stress to our pet. I would highly recommend VetAssist to any new pet owner, especially owners with small puppies." ~

Brooke, QLD (April 2020)

VetAssist with Dr Claire


Dr Claire Jenkins is a QLD graduate with over 15 years experience as a neighbourhood veterinarian in Australia and the UK. Animal lover and the founder of VetChat, born from a passion to help pet carers everywhere access trusted advice earlier, for healthier, happier pets. Grateful to be carer to her beautiful Red-dog.

Use VetAssist for those moments when you need advice, but your local vet is unavailable, or when you notice changes in your pet, but you’re unsure if a visit is needed. In the event of an emergency, you should contact your vet immediately.

What the VetAssist Vets can help you with

The Vets can help with a new or ongoing condition or advise about behaviour or feeding.
Some of these include:
  • Skin conditions including allergies and itchy skin
  • Vomiting or diarrhoea
  • Coughing or sneezing
  • Sore paws or broken nails
  • Minor cuts or infections
  • Gums and teeth
  • Smells
  • Diets or weight issues
  • Behavioural problems

Vets are not able to prescribe medication or provide you with any information about your insurance policy. Any consultations with VetAssist do not guarantee an approved claim.

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What to expect when you use VetAssist

step one

You will be connected to a credible VetAssist Vet who will assess your pet's situation via video or chat. You'll be able to upload photos and videos via the chat function

step two

The VetAssist Vet will then advise the best next step for your pet. After the consultation, you'll receive a transcript of your conversation or notes left by the Vet

step three

The same Vet will then follow up via email in 24 hours to check-in and see how you and your pet are doing

Frequently asked questions

Do I need to pay an excess for the VetAssist consultation?

VetAssist is a free service provided to you for being an eligible Everyday Pet Insurance customer. This means that you don't have to worry about claiming for it.

How often can I use VetAssist?

You have 24/7 access to VetAssist during your subscription. Everyday Pet Insurance reserves the right to cancel your VetAssist subscription due to unreasonable or excessive usage of the service.

What can the VetAssist Vets help me with?

The VetAssist vets are there to help you with any questions you have about new or current conditions, tips on feeding your pet, any behavioural symptoms and general Vet advice.

Common topics include skin conditions, minor cuts and infections, dental and teeth hygiene, bad smells, behavioural issues, feeding guides, training tips and many more.

Who are the Vets from VetAssist?

VetAssist vets are all licensed Australian Vets who have been in the industry for over 5 years. All Vets are also pet owners, so they understand the importance and stress for caring for your pet when they are ill.

How long is my VetAssist access valid for?

Your VetAssist access will be valid until the cancellation or expiration of your Everyday Pet Insurance Policy. Everyday Insurance reserves the right to vary or cancel a free VetAssist membership at any time without notice.

Can I use VetAssist instead of going to the Vet?

In an emergency, please go directly to your Vet. In non-emergencies, pets are triaged online within minutes so that you know the best action to take for your pet - whether that be monitor and manage at home or need to be seeing your Vet for further treatment.

The VetAssist Vet consultations are designed for early diagnosis and to help you decide on the best next steps.

† Offer available to new Everyday Pet Insurance policyholders, and is limited to 1 membership per eligible policy. The free membership offer (valued at $199p.a) is from the date of your policy commencement, provided your Everyday Pet Insurance policy remains active. You are not eligible to redeem the free membership subscription for cash or credit. VetAssist is a separate subscription based service to the Everyday Pet Insurance product, and is provided independently by Everyday Insurance third party service provider, VetChat Services Pty Ltd (VetChat). Click here for full VetAssist Service terms and conditions. Everyday Insurance reserves the right to withdraw or extend this offer at anytime, without notice.

* Number of Everyday Pet Insurance policyholders who used the VetAssist service and attendance at the vet was not recommended for that issue. Based on VetAssist data from January 2019 to April 2023.

Testimonials and customer experience may vary depending on individual circumstances.

Everyday Pet Insurance policies entered into for the first time prior to 17 July 2023 and subsequent renewals of those policies are issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436 (Hollard), arranged and administered by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183 (PetSure) and promoted and distributed by Hollard’s Authorised Representative (AR) Woolworths Group Limited ABN 88 000 014 675, AR 245476 (Woolworths). Everyday Pet Insurance policies entered into for the first time on or after 17 July 2023 and subsequent renewals of those policies are issued by PetSure and promoted and distributed by PetSure’s AR, Woolworths. Any advice provided is general only and does not take into account your individual objectives, financial situation or needs. Please consider the Product Disclosure Statement (PDS) to ensure this product meets your needs before purchasing, or choosing to continue with the product. PDS and Target Market Determination available at