Effective Date: 16 Nov 2023
Why we collect your information
Everyday Car, Home and Contents, Landlords, Pet, Roadside Assist and Travel Insurance Collection Notice
Everyday Insurance from Woolworths (Everyday Insurance) is a registered business name of Woolworths Group Limited (ABN 88 000 014 675) (Woolworths). When we refer to “we”, “us” or “our” in this notice, we mean Everyday Insurance.
We work with insurance partners, which includes The Hollard Insurance Company Pty Ltd (ABN 78 090 584 473) (Hollard), PetSure (Australia) Pty Ltd (ABN 95 075 949 923) (PetSure), QBE Insurance (Australia) Limited (ABN 78 003 191 035) (QBE) and nib Travel Services (Australia) Pty Ltd (ABN 81 115 932 173)(nib) to provide you with insurance products.
Everyday Insurance also works with Allied Service Providers to support our customers with additional services, which includes Digicall Assist Pty Ltd ABN 92 152 605 340 (DigiCall) that provides roadside assistance to our car insurance customers, and VetChat Services Pty Ltd ABN 96 616 786 786 99 (VetChat) that provide an online consultation vet service for our pet insurance customers.
Hollard issues and is the insurance provider of Everyday Car (other than compulsory third party), Home and Contents and Landlords. QBE issues and is the insurance provider of Woolworths Compulsory Third Party (CTP) insurance. Hollard and QBE (as relevant) will be providing certain insurance related services in connection with your insurance policy and will be reviewing claims you might make on your insurance policy.
Woolworths acts as an authorised representative of Hollard and acts as an agent of QBE.
Everyday Pet Insurance policies are arranged, distributed and promoted by Woolworths. Woolworths is an Authorised Representative of Hollard and PetSure.
Everyday Pet Insurance policies are arranged and administered through PetSure.
Renewals of Everyday Pet Insurance policies issued before 17 July 2023 are issued by Hollard as well as any subsequent renewals. All other Everyday Pet Insurance policies are issued by PetSure.
Travel Insurance policies are administered by nib and managed by Pacific International Insurance Pty Ltd (ABN 83 169 311 193) as underwriter.
For Everyday Roadside Assist (including Roadside Assistance as an add-on service), we work with Allied Service Providers, including Digicall Assist Pty Ltd (ABN 92 152 605 340) (Digicall) who is the provider of the roadside assistance services and provides support in relation to any related customer services.
Woolworths Life Insurance and Funeral Insurance Collection Notice
Woolworths Group Limited ABN 88 000 014 675 (Woolworths), Swiss Re Life & Health Australia Limited ABN 74 000 218 306, AFSL 324908 (Swiss Re) and Greenstone Financial Services Pty Ltd ABN 53 128 692 884 (GFS), (each a “Recipient” and collectively referred to as ‘we’, ‘our’ or ‘us’, unless stated otherwise), are subject to the Australian Privacy Principles under the Privacy Act 1988 (Cth). The Recipients jointly issue this Collection Notice with respect to Woolworths Life Insurance and Funeral Insurance policies.
We collect personal information (including sensitive information (as defined in the Privacy Act 1988 (Cth)) for the purpose of processing insurance applications, administering your insurance policy, responding to your enquiries and assessing and paying claims under your insurance policy. Where possible, we collect personal information directly from you or, where that is not reasonably practicable, from other sources (with your consent, if required by law).
We may use your personal information to consider your application(s), designing or underwriting new insurance products, for fraud detection purposes, for research and analytical purposes, to perform administrative functions (including for example accounting, risk management, staff training, etc.), and to comply with our legal obligations.
If you do not provide this information in whole or in part, we may not be able to provide the services you require, or you may be deemed to not have complied with your duty of disclosure, which could affect the outcome of any claim.
We may disclose your personal information:
- to our related companies who assist us in providing our products and services;
- to agents and third-parties who assist us in processing applications for, handling claims under and administering insurance products, including but not limited to lawyers and other advisors, medical service providers, external claims data collectors, investigators and verifiers, and your employer;
- to reinsurers, brokers and other intermediaries;
- to third party service providers who perform functions or services on our behalf, such as IT services and mailing functions;
- within Woolworths Group for planning, researching, developing, identifying and notifying you of products and services which may be of interest to you;
- where otherwise required or permitted by law.
Some of the companies we may disclose your personal information to may be located overseas, including in Hong Kong, China, India, the United Kingdom, the United States of America and Switzerland.
Alternatively, you can call Woolworths on 1300 10 1234 Monday to Friday, between 8am and 8pm (AEST/AEDT), or you can write to:
Policy owner services
Woolworths Life Insurance / Woolworths Funeral Insurance (as applicable)
PO Box 6728
Baulkham Hills NSW 2153