We understand that your pets are a part of the family. So we've simplified our claims process to ensure that you receive your benefit as quickly as possible.
Note: In some instances we may require more information to process your claim such as medical history or pathology/laboratory results. We'll contact you or your vet(s) if required.
Want to know if you are covered prior to treatment?
You can check out MyPet Portal for a summary of your coverage or refer to your PDS and Certificate of Insurance for all your coverage information.
Pre-approvals aren’t mandatory, but can provide you with additional reassurance, so if you want to know if an upcoming or specific treatment for your pet will be covered, all we need is for you to email us at email@example.com with the following:
- Policy number or Policy Holder and Pet Name.
- Name of the condition being treated and the proposed procedure.
- Name of your regular vet and the vet where the procedure will take place.
- An itemised estimate of costs relating to the procedure (optional- if you have it).
Once we receive this information, you can expect to hear back from us within two business days.
Note: A pre-approval will not be deemed to be valid unless we have agreed to it in writing. The reimbursed amount may vary from the pre-approval if the treatment provided by your vet differs from the treatment request in the pre-approval.