Woolworths Life and Funeral Insurance

From 1 July 2023, Woolworths Life and Funeral Insurance are no longer available for purchase.

If you’re a current Life or Funeral Insurance customer, we’re still here for you. All the information relevant to your policy can be found below. If you have any questions, give us a call on 1300 10 1234 Monday to Friday 8am to 8pm (AEST/AEDT) (except public holidays).

How to make a claim

We know that making a claim during an unfortunate time can be very difficult. Our team of customer care consultants are highly trained and professional and will endeavour to look after you throughout the claims process.

You can enquire about making a claim in the following ways:

•    Call us on 1300 361 698 between 8am-8pm (AEST/AEDT) Monday to Friday (except public holidays)

or

•    Write to:
Claim Services
Woolworths Life/Funeral Insurance
Reply Paid 6728
Baulkham Hills
NSW, 2153.

We will send you a form to be completed, signed and returned with supporting documentation, where required.

For more details please refer to the Woolworths Life Insurance Product Disclosure Statement or the Funeral Insurance Product Disclosure Statement which you received at the time of taking up your policy. These documents are available below or by contacting us.

Useful Documents

Please contact us for assistance if you can't find what you're looking for.

How to make a complaint or compliment

To make a Woolworths Life or Funeral Insurance complaint or compliment click here

Life Insurance Code of Practice

Swiss Re, the issuer of Woolworths Life and Funeral Insurance products has adopted the Life Insurance Code of Practice (the Code). You can find out more about the Code here.

Please note that claims will be assessed against the better of the applicable PDS definition or the minimum standard medical definition defined under the Life Insurance Code of Practice.