Woolworths Life and Funeral Insurance.

We know that making a claim during an unfortunate time can be very difficult. Our team of customer care consultants are highly trained and professional and will endeavour to look after you throughout the claims process.

You can enquire about making a claim in the following ways:

•  Call us on 1300 361 698 between 8am-8pm (AEST/AEDT) Monday to Friday (except public holidays)

or

•  Write to:
Claim Services
Woolworths Life/Funeral Insurance
Reply Paid 6728
Baulkham Hills
NSW, 2153.

We will send you a form to be completed, signed and returned with supporting documentation, where required.

For more details please refer to the Woolworths Life Insurance Product Disclosure Statement or the Funeral Insurance Product Disclosure Statement which you received at the time of taking up your policy. These documents are available below or by contacting us.

Assistance Options

If you require assistance when contacting us or interacting with our products and services, please let us know so we can have one of our team members help you. Click here  for additional support services.

Support for Vulnerable Customers

We understand there are times our customers experience periods of vulnerability. We recognise these vulnerabilities can give rise to unique needs, which can change over time or in response to particular situations, such as Family and Domestic Violence. You can find out more on our Vulnerable Customer Support page.

If you are suffering from financial hardship and are having difficulty meeting your premium payments, we may agree to a short-term arrangement to assist. For us to offer assistance, we ask that you make us aware of your circumstances so that we can present you with the available options. Please get in touch on 1300 10 1234 so we can talk through your options.

The below are free external support services that may also be able to help if you or a loved one are experiencing financial hardship or navigating a challenging situation.

Lifeline: 13 11 14

National Debt Hotline: 1800 007 007

MoneySmart

Life Insurance Code of Practice

Swiss Re, the issuer of Woolworths Life and Funeral Insurance products has adopted the Life Insurance Code of Practice (the Life Code). The Life Code is the life insurance industry’s commitment to mandatory customer service standards and it’s designed to protect you, our customer. You can find out more about the Life Code on the Swiss Re Website.

Among other things, the Life Code sets out how insurers will assess your claim if your Insurance Policy has a medical definition which specifies an obsolete method of diagnosis or treatment that is no longer used in mainstream medical practice in Australia. Any future improvements we make to medical definitions applicable to your Insurance Policy will be made available to you in the event of your need to claim.