Customer Care Team opening hours over Christmas and New Year 2024-2025.
These hours apply to our Customer Care call centre only, AEDT time. Normal operating hours will return from 2 January 2025.
Car, Home, Landlords and Travel emergency claims teams are still available 24/7 during this period.
| Car, Home and Landlords Insurance | Pet Insurance | Travel Insurance | Life Insurance | |
|---|---|---|---|---|
| Monday 23/12/24 | 8am-8pm | 8am-8pm | 9am-6pm | 9am-5pm |
| Tuesday 24/12/24 | 8am-8pm | 9am-5pm | 9am-6pm | 9am-5pm |
| Wednesday 25/12/24 | Closed | Closed | Closed | Closed |
| Thursday 26/12/24 | Closed | Closed | Closed | Closed |
| Friday 27/12/24 | 8am-8pm | 8am-8pm | 9am-6pm | 9am-5pm |
| Saturday 28/12/24 | 8am-8pm | Closed | Closed | Closed |
| Sunday 29/12/24 | 8am-8pm | Closed | Closed | Closed |
| Monday 30/12/24 | 8am-8pm | 8am-8pm | 9am-6pm | 8am-8pm |
| Tuesday 31/12/24 | 8am-8pm | 9am-5pm | 9am-6pm | 9am-5pm |
| Wednesday 01/01/25 | Closed | Closed | Closed | Closed |
| Thursday 02/01/25 | 8am-8pm | 8am-8pm | 8am-8pm | 8am-8pm |
