Severe weather

Australia can experience multiple cyclones every year. Cyclones typically occur between November and April according to the Australian Bureau of Meteorology, and can produce winds greater than 200km per hour, hail, flooding rains, lightning, and storm surge.

These events can be devastating to communities. Preparing your home as recommended by your state emergency service can reduce the damage to your property and help protect you from the financial and emotional impact of cyclones.

In the event of severe weather, please stay safe and keep track of the latest updates via the Bureau Of Meteorology. You can also check instructions from your local safety authorities.

Emergency kit.

An emergency kit is an important step to ensure you, and your family are prepared for unexpected events such as cyclones, flooding and severe storms. Refer to Hollard's emergency checklist for a list of items to have in your kit. Emergency checklist

Pet safety.

Facing extreme weather conditions or having to leave your premises immediately (or without notice) can be an incredibly stressful time for the whole family, including our furry companions. Read this guide by PetSure on how to help keep your pets safe in an emergency. Read guide.

Emergency claims assistance.

For emergency claims assistance, please call us on 1300 655 032.

Make an online claim.

If severe weather impacts you, you can make a claim anytime via My Insurance Portal.

Disaster Recovery Allowance – Federal Government.

The Federal Government has activated financial support for communities directly affected by ex-Tropical Cyclone Alfred through the Disaster Recovery Allowance.

This allowance offers up to 13 weeks of income support. Full eligibility criteria and the application process can be found on the Natural Disaster Website.

Hardship Grants available – QLD Government.

Hardship grants are available for Redland, Gold Coast and Logan residents impacted by ex-Tropical Cyclone Alfred. Find out more on the QLD Government media release.

QLD Government information.

Disaster Recovery Support

NSW Government information.

Recovery updates

Watching out for scams.

What to do if you suspect you have been sent a scam message.

We value our customers and their privacy, which is why we encourage you to be alert for potential scam messages that might be sent to you using our Everyday Insurance name.

It is always ok to end communication with someone if you think they might be trying to scam you. You can do this by ending the phone call or deleting an SMS or email without responding to it.

If you think you might have provided your personal information to a scammer or have given them your financial information, we strongly encourage you to report this to the Federal government’s Scamwatch website as a priority.

Scamwatch also provides information about how to recognise a scam and what to do if you, or a loved one, have been scammed.