Remember you have your Routine Care non-insurance benefit

As part of your Comprehensive Pet Insurance policy, you have Routine Care, a non-insurance benefit that provides a contribution of up to $100 annually on a range of routine care items to keep your pet happy and healthy.

As you haven't used up all of your $100 routine care non-insurance benefits this year, now would be a great time to put it towards any of the following items. Routine care gives you a contribution of $50 towards any of the below, plus an extra $50 for vaccinations or health checks.

There are many ways to claim

If your Vet Clinic is a participating GapOnly® Clinic, then your Vet can submit a claim on your behalf, on the spot while you are at the Vet=.

Alternatively, your Vet may be able to submit an electronic pet insurance claim on your behalf (sometimes referred to as an eClaim). We will still communicate with you regarding the status of your claim and you will still need to pay for the Vet expenses upfront. For more information about how claims are handled, please refer to the Claims section of your Product Disclosure Statement.

You can also claim online through your MyPet Portal via My Insurance Portal. 

To make a claim, through MyPet Portal, you will need the following documentation:

• Itemised invoice (a paid invoice that includes individual treatment items and costs adding up to the total amount paid); and
• Vet consultation notes, if you have them (these are the veterinarian's medical notes from examinations findings).

We may also contact you for additional documentation if needed.Not registered for My Insurance Portal? Register now.

If you prefer to submit your claims through the post please follow the 3 steps below:

1. Fill in Pet Insurance Claim Form with your pet’s personal information and sign.
2. Take the Claim Form to your vet and ask your vet to complete in full Part 2 and sign the form.
3. Attach the original detailed itemised invoices, payment receipts and any relevant vet consultation notes to the completed claim form. Please do not staple documents. Ensure your vet includes their practice details on the original invoice.
   Then mail your completed Claim Form to:
   Everyday Pet Insurance
   Locked bag 9021
   Castle Hill, NSW, 1765

Contact us on 1300 10 1234 during our operating hours for more information.

In some instances we may require more information to process your claim such as medical history or pathology/laboratory results. We'll contact you or your vet(s) if required.