Emergency Roadside Assist

If you don't have a Roadside Assist membership but need immediate assistance, you can purchase the Emergency Roadside Assist membership online, or phone us on 1800 225 405. We'll help you get back on the road as quickly as possible.

What to do if you need emergency roadside assistance

step one

Call  1800 225 405 & select Option 4


Move your car safely to the roadside and put your hazard lights on. Call us for 24/7 roadside assistance nationwide and tell us what assistance you require.

step two

Our team will reach you


Have these details ready when you call

  • Car registration number
  • Description of your car
  • Breakdown location
  • Car VIN number

    (What's this?)

step three

Stay with your vehicle


Decide if it’s safest to wait for us inside your vehicle (with seatbelts on) or outside nearby. If you’re in danger from oncoming traffic or it’s unsafe to remain with your car, let the operator know when you call.



Call Roadside Assist for:

free towing up to 20kms

Free towing up to 20kms^

battery restart or replacement

Battery restart or replacement+

key recovery

Key recovery

tyre change

Tyre change

urgent fuel replacement

Urgent fuel replacement>

minor breakdown repairs

Minor breakdown repairs**

Please read the Everyday Roadside Assist Terms & Conditions  for further inclusions and exclusions.

Buy Roadside Assist before your car breaks down

Tips for when you're back on the road

Put a roadside assistance kit inside your car

It should include items like an empty petrol can, motor oil, jumper leads, reflectors, flashlight and common repair tools for future minor roadside emergencies. It’s also a good idea to keep your car model’s manual handy, as well as bottled water and a first-aid kit.

Put a roadside assistance kit inside your car

Keep a spare key, tyre and battery

Keep a spare key or key fob in a safe place or with someone you trust in case it gets misplaced. The same goes for tyres and batteries - if you have a spare in your car, you won’t have to buy replacements if something goes wrong.

Keep a spare key, tyre and battery

Maintain your car regularly

Look after your vehicle to reduce your chance of needing roadside assistance. Get scheduled services when they’re due, plus check all fluids and filters routinely and change them when needed. Also monitor tyre pressure and tyre treads and replace worn tyres.

Maintain your car regularly

Frequently asked questions

Roadside Assist includes assistance with minor automotive repairs, flat batteries, emergency fuel, flat tyres, lost or locked keys and towing.

To understand further details about what Everyday Roadside Assist includes, please see our Everyday Roadside Assist Terms and Conditions.

You can contact our Roadside Assist Team on 1800 225 405.

Call for Roadside Assistance now on 1800 225 405 and have these details ready:

  • Car registration number
  • Breakdown location
  • Car VIN number
  • Description of your car ( i.e. the build of your car)

Since Everyday Roadside Assist has a large network of mobile mechanics, 95% of breakdowns are reached within 45 minutes of the initial call.

However, if you do find yourself stuck in a harder to reach location, the operator will stay in close contact with you until your mechanic arrives.

The Roadside Assist Team can also offer practical tips and advice over the phone, or organise an emergency taxi should you urgently need transport.

You can add Roadside Assist service when you take out a new Everyday Car Insurance policy, or purchase it on it's own if you already have an existing policy:

  • If you're a new customer, get a quote online and simply add it to your policy as an optional extra.
  • If you're an existing Everyday Car Insurance policyholder, you can call us on 1300 10 1234 during our operating hours. We'll add it to your policy and advise you of the new cost.
  • We also offer a Standalone Roadside Assist product which does not require you to have Car Insurance policy with us. To find out more, click here.

Everyday Roadside Assistance is Australia-wide unless the mobile automotive unit can’t reach you because of uncontrollable circumstances, like a severe storm.

Read the Everyday Roadside Assist Terms and Conditions for more exclusions, such as roadside locations in restricted areas.

Important Information


Free towing to your preferred accredited repairer up to 20km. If no towing is available within 20km, we will tow to the nearest accredited repairer up to 100km. Conditions apply. Please refer to the Roadside Assist Terms and Conditions.


If your battery is flat we arrange for a jump start or coordinate a replacement battery if required. We do not cover the cost of the replacement battery but we can arrange the supply as part of our service.


If you drive an LPG fuelled vehicle, we will arrange for the towing of your vehicle to the nearest petrol station. The delivery is free, and the maximum value of fuel provided is $10.


** The cost of repairs, including labour and any required parts, will be your responsibility.