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Pet Insurance
25 May 2020

Written by Dr Claire Jenkins. Claire is a QLD graduate with over 15 years experience as a neighbourhood Veterinarian in Australia and the UK. Animal lover and the founder of VetAssist, born from a passion to help pet carers everywhere access trusted advice earlier, for healthier, happier pets. Grateful to be carer to her beautiful Red-dog.

VetAssist: Vet advice 24/7 from the comfort of your own home

Looking for credible Vet advice from the comfort of your own home? Our VetAssist Vets are available at the click of a button anytime, anywhere. 

Many pet queries can be resolved via a video or chat consultation with an experienced Veterinarian. VetAssist provides families peace of mind by instantly connecting their pets to  trusted Veterinarians, who are Australian qualified and have an average experience of 11 years.

When you have a question about your pets, nine times out of ten, you expect to wait: for the vet, for time off, for things to get better. You may search the web, and wade through pages of generalised advice and unknowingly, formulate your own potentially dangerous plan. In other cases, well-meaning friends or social groups  may give advice that worked in their unique situation, but in no way should be followed for yours.

Providing instant access to a trusted veterinarian, means that VetAssist can better support pet-parents like you.

When it comes to pet-parent support, VetAssist online consults give you that instantly. Sometimes it’s simply to ensure your pet is at their healthiest and happiest, sometimes, VetAssist vets will confirm you need to visit a vet. Either way, it’s a win-win. However, in the event of an emergency, you should contact your Vet immediately.

Here are the top five reasons pet-parents use VetAssist:

1. Pet wellness

VetAssist vets can discuss all aspects of your pet's health with you over a video or text consultation to help keep your pet at their happiest and healthiest. VetAssist users ask non urgent questions on many topics, including diet, parasite prevention, vaccination, coat care, age appropriate exercise plans and play to name a few. An attitude of seeking vet council earlier rather than later leads to better health outcomes and reduces the chance of preventable conditions occuring.

2. Pet health

Gastrointestinal issues such as vomiting and diarrhoea are by far one of the more common categories for consultations - and as you can imagine these symptoms can be the result of many underlying causes. VetAssist vets help assess the severity of the situation, providing clear and actionable advice, so that you are supported and know what’s next. We also commonly see skin irritations, conjunctivitis, lameness and more.


3. Pet behaviour

Our members want tips on toilet training, mouthing, digging, teaching confidence to pets so they are not anxious when alone and all those things that come up in the first precious weeks home with your new family member through to adulthood and elder age. 

4. Assess the seriousness of your pets symptoms

When something isn’t right with your pet, and you’re in that “I don’t know if I need to rush to see a vet now” haze. Chatting to a vet on the spot, means that you can act confidently rather than be left guessing, and save yourself time and stress searching the web.

5. Vet help when your pets eats something it shouldn't

Medicines, poisons, bags, socks, chocolate, onions, grapes, sanitary items you name it, VetAssist vets have seen it all before. Getting veterinary advice immediately when you notice your pet has eaten something unusual is critical, and not falling into the trap of waiting to see if there are associated clinical signs. 

Vets are not able to prescribe medication or provide you with any information about your insurance policy. Any consultations with VetAssist does not guarantee an approved claim.

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Get access to VetAssist free with every new pet policy

With Everyday VetAssist you can have a video call or online chat consultation with a licensed Australian Vet. It's perfect for those times when you're unsure if a trip to the Vet is required and you need some advice.

Why pick Everyday Pet Insurance?

Comprehensive Plus annual limit

Comprehensive Plus annual limit#

Claim up to $30,000 a year

Claim up to 80% back*

Get up to 80% back on eligible vet bills

Lifetime cover

Lifetime cover

Your pet is covered from 8 weeks old for life

Introducing GapOnly

Introducing GapOnly®

Claim your benefit on the spot and only pay the gap on eligible claims=

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Please note: Not all conditions, vet visits and treatments are covered by Everyday Pet Insurance. Refer to the Product Disclosure Statement for details of coverage.

Policy Terms and Conditions, exclusions and limits apply. Benefit limit amounts vary by level of cover.

= The gap is defined as the difference between the vet's invoice and the claim benefit under your policy. Policy terms and conditions apply. GapOnly® is only available at participating Vets. Please visit GapOnly® to search for GapOnly® enabled vets. GapOnly® is a trademark owned by PetSure (Australia) Pty Ltd (PetSure) (ABN 95 075 949 923, ASFL 420183).

Cover is available for the life of your pet provided you renew your policy each year without any break, lapse or change in the level of Cover. This means once your pet is insured with us and as long as we continue to offer the product, you will be able to renew your policy for that pet for life provided you continuously maintain the cover. Cover is subject to the terms and conditions of your renewing policy. See details in your PDS.

* Limits, waiting periods, exclusions and excesses may apply.

Offer available to new Everyday Pet Insurance policyholders, and is limited to 1 membership per eligible policy. The free membership offer (valued at $199p.a) is from the date of your policy commencement, provided your Everyday Pet Insurance policy remains active. You are not eligible to redeem the free membership subscription for cash or credit. VetAssist is a separate subscription based service to the Everyday Pet Insurance product, and is provided independently by Woolworth’s third party service provider, VetChat Services Pty Ltd (VetChat). Click here for full VetAssist Service terms and conditions. Woolworths reserves the right to withdraw or extend this offer at anytime, without notice.

Everyday Pet Insurance policies entered into for the first time prior to 17 July 2023 and subsequent renewals of those policies are issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436 (Hollard), arranged and administered by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183 (PetSure) and promoted and distributed by Hollard’s Authorised Representative (AR) Woolworths Group Limited ABN 88 000 014 675, AR 245476 (Woolworths). Everyday Pet Insurance policies entered into for the first time on or after 17 July 2023 and subsequent renewals of those policies are issued by PetSure and promoted and distributed by PetSure’s AR, Woolworths. Any advice provided is general only and does not take into account your individual objectives, financial situation or needs. Please consider the Product Disclosure Statement (PDS) to ensure this product meets your needs before purchasing, or choosing to continue with the product. PDS and Target Market Determination available at