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Pet Insurance
09 Jun 2020

Handy Hints with Dr Harry: Why It's Important to Have a Good Relationship with your Vet

Having a strong relationship with your veterinarian is an important part of pet ownership. While they’ll never know the animal as well as you, Dr Harry explains why knowledge of the pet’s medical history and behaviours may mean your vet can ascertain a diagnosis more efficiently.

“You understand your animal better than anyone else because it lives with you and you know its daily routine. Whether it’s a cat or a dog you know its daily routine.”

“So, if it suddenly starts to do something different, maybe it refuses to eat something it would normally eat and enjoy maybe it just doesn’t eat at all, maybe it’s drinking more water, maybe it’s not drinking at all, something is different about your pet and you know because you’re there 24/7 seeing what this animal does.”

“Your veterinarian only gets to sit down with them for fifteen minutes, so what can you do as a pet owner, to help them understand your pet's needs?”

“Well, you can make notes and I think that’s very good, but get out your mobile phone and take a picture because if your dog has collapsed, for argument’s sake, there’s a collapse because:

  • it is having an epileptic seizure
  • it has heat stroke or;
  • it has got low blood sugar

"All these things look very similar but are entirely different.”

“Your vet, however, can pick the difference. That’s why, if you’re going on a regular basis and you’ve got that important relationship, your vet can help you out.”

“And sometimes prevent problems and that’s even more important.”

Please note: Not all conditions, vet visits and treatments are covered by Everyday Pet Insurance. Refer to the Product Disclosure Statement for details of coverage.

Why pick Everyday Pet Insurance?

Comprehensive Plus annual limit

Comprehensive Plus annual limit#

Claim up to $30,000 a year

Claim up to 80% back*

Get up to 80% back on eligible vet bills

Lifetime cover

Lifetime cover

Your pet is covered from 8 weeks old for life

Introducing GapOnly

Introducing GapOnly®

Claim your benefit on the spot and only pay the gap on eligible claims=

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* Limits, waiting periods, exclusions and excesses may apply.

>>  Once all required claims documentation has been received.

Based on Everyday Pet Insurance data from Jan 2020 - Dec 2020.

Policy Terms and Conditions, exclusions and limits apply. Benefit limit amounts vary by level of cover.

= The gap is defined as the difference between the vet's invoice and the claim benefit under your policy. Policy terms and conditions apply. GapOnly® is only available at participating Vets. Please visit GapOnly® to search for GapOnly® enabled vets. GapOnly® is a trademark owned by PetSure (Australia) Pty Ltd (PetSure) (ABN 95 075 949 923, ASFL 420183).

Cover is available for the life of your pet provided you renew your policy each year without any break, lapse or change in the level of Cover. This means once your pet is insured with us and as long as we continue to offer the product, you will be able to renew your policy for that pet for life provided you continuously maintain the cover. Cover is subject to the terms and conditions of your renewing policy. See details in your PDS.

Offer available to new Everyday Pet Insurance policyholders, and is limited to 1 membership per eligible policy. The free membership offer (valued at $199p.a) is from the date of your policy commencement, provided your Everyday Pet Insurance policy remains active. You are not eligible to redeem the free membership subscription for cash or credit. VetAssist is a separate subscription based service to the Everyday Pet Insurance product, and is provided independently by Woolworth’s third party service provider, VetChat Services Pty Ltd (VetChat). Click here for full VetAssist Service terms and conditions. Woolworths reserves the right to withdraw or extend this offer at anytime, without notice.

Any general advice provided by Dr Harry Cooper in relation to Everyday Pet Insurance is provided as an Authorised Representative of Hollard and PetSure through an arrangement with Woolworths AR No. 1000933.

Everyday Pet Insurance policies entered into for the first time prior to 17 July 2023 and subsequent renewals of those policies are issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436 (Hollard), arranged and administered by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183 (PetSure) and promoted and distributed by Hollard’s Authorised Representative (AR) Woolworths Group Limited ABN 88 000 014 675, AR 245476 (Woolworths). Everyday Pet Insurance policies entered into for the first time on or after 17 July 2023 and subsequent renewals of those policies are issued by PetSure and promoted and distributed by PetSure’s AR, Woolworths. Any advice provided is general only and does not take into account your individual objectives, financial situation or needs. Please consider the Product Disclosure Statement (PDS) to ensure this product meets your needs before purchasing, or choosing to continue with the product. PDS and Target Market Determination available at