Handy Hints with Dr Harry: Why It's Important to Have a Good Relationship with your Vet


Having a strong relationship with your veterinarian is an important part of pet ownership. While they’ll never know the animal as well as you, Dr Harry explains why knowledge of the pet’s medical history and behaviours may mean your vet can ascertain a diagnosis more efficiently.

“You understand your animal better than anyone else because it lives with you and you know its daily routine. Whether it’s a cat or a dog you know its daily routine.”

“So, if it suddenly starts to do something different, maybe it refuses to eat something it would normally eat and enjoy maybe it just doesn’t eat at all, maybe it’s drinking more water, maybe it’s not drinking at all, something is different about your pet and you know because you’re there 24/7 seeing what this animal does.”

“Your veterinarian only gets to sit down with them for fifteen minutes, so what can you do as a pet owner, to help them understand your pet's needs?”

“Well, you can make notes and I think that’s very good, but get out your mobile phone and take a picture because if your dog has collapsed, for argument’s sake, there’s a collapse because:

  • it is having an epileptic seizure
    • it has heat stroke or;
    • it has got low blood sugar


"All these things look very similar but are entirely different.”

“Your vet, however, can pick the difference. That’s why, if you’re going on a regular basis and you’ve got that important relationship, your vet can help you out.”

“And sometimes prevent problems and that’s even more important.”

Please note: Not all conditions, vet visits and treatments are covered by Everyday Pet Insurance. Refer to the Product Disclosure Statement for details of coverage.

Why pick Everyday Pet Insurance?

Comprehensive Plus annual limit#

Claim up to $30,000 a year

Comprehensive Plus annual limit#

Claim up to 80% back*

Get up to 80% back on eligible vet bills

Claim up to 80% back*

Lifetime cover‡

Your pet is covered from 8 weeks old for life

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* Limits, waiting periods, exclusions and excesses may apply.

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Policy Terms and Conditions, exclusions and limits apply. Benefit limit amounts vary by level of cover.

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= The gap is defined as the difference between the vet's invoice and the claim benefit under your policy. Policy terms and conditions apply. GapOnly® is only available at participating Vets. Please visit GapOnly® to search for GapOnly® enabled vets. GapOnly® is a trademark owned by PetSure (Australia) Pty Ltd (PetSure) (ABN 95 075 949 923, AFSL 420183).

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Cover is available for the life of your pet provided you renew your policy each year without any break, lapse or change in the level of Cover. This means once your pet is insured with us and as long as we continue to offer the product, you will be able to renew your policy for that pet for life and your cover level will not be reduced as your pet ages provided you continuously maintain the cover. Cover is subject to the terms and conditions of your renewing policy. See details in your PDS.

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Any general advice provided by Dr Harry Cooper in relation to Everyday Pet Insurance is provided as an Authorised Representative of Hollard and PetSure through an arrangement with Woolworths AR No. 1000933.