Pet Insurance Useful Documents.

Here are some useful documents about your Pet Insurance to help you find the right answers and keep you updated on any changes which might affect your policy. If you need more information or have any questions you can read our FAQs or call us on 1300 10 1234 between 8am-8pm (AEST/AEDT) Monday to Friday (except public holidays).



Total Paw Protection Product Disclosure Statement and Target Market Determination

For new policies purchased on or after 29 January 2026.

Combined Financial Services Guide and Product Disclosure Statement - Total Paw Protection

Effective 29 January 2026.

This is the current Combined Financial Services Guide and Product Disclosure Statement for Total Paw Protection Cover.

Read PDS

Target Market Determination (TMD) - Total Paw Protection


Effective 29 January 2026.

This document sets out the target marget the product has been designed for. Applies to Total Paw Protection Cover.

Read TMD

Pet food Offer Collect 10 times points

Score 10x Everyday Rewards points on selected pet food products at Woolworths.<

Link your Everyday Rewards card to your Pet Insurance policy today to be eligible to collect your rewards.

Forms and other documents.

VetAssist Terms & Conditions.

This document outlines the VetAssist terms and conditions and any VetAssist offers.

Read T&Cs

Cruciate Ligament Exam Form.

Please use this form to apply for a waiver of the 6-month cruciate ligament waiting period.

View form

Pet Insurance Claim Form.
 

Please use this claim form if you wish to submit a paper claim.
 

View form

Pre-existing Condition review form.

Please use this form if you wish to receive a waiver on any conditions that occurred before your policy started. For more information, please go to the Pre-existing Conditions page.

View form

Dr Harry Financial Services Guide.

Dated 13 May 2025.

Financial Services Guide for Dr Harry Cooper (AR No. 1000933).

Read FSG

PetRescue Financial Services Guide.

Dated 28 April 2025

Financial Services Guide PetRescue (AR No. 1307442).

Read FSG

Petstock Financial Services Guide.

Dated 3 September 2025.

Financial Services Guide for Petstock (AR No. 1317234).

Read FSG

Everyday Insurance Privacy Collection Notice.

This document explains how we collect, use, share and protect your personal information.
 

Read notice

PetSure Privacy Collection Notice.

This document explains how PetSure collect, use, share and protect your personal information.
 

Read notice


Find your Certificate of Insurance in My Insurance Portal

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<Offer Period

Everyday Pet Insurance 10× Everyday Rewards points on selected Mars Pet Nutrition pet food offer is available between 12:01am (local time) 01 April 2026 and 11:59pm (local time) 28 February 2027. Offer period is based on the local time of the store you shop at or that fulfills your Woolworths Online order.

Where is the offer available?

Everyday Pet Insurance policyholders can collect 10× Everyday Rewards points on selected Mars Pet Nutrition pet food from the pet aisle at Woolworths Supermarkets and Woolworths Metro, online and in-store. This offer is not available on Everyday Market from Woolworths purchases, purchases via MILKRUN, or purchases made with a Woolworths Online business account.

Who is eligible?

This offer is for Everyday Pet Insurance policyholders who have successfully linked an active, registered Everyday Rewards or Everyday Rewards Plus Card to their active pet insurance policy. Please note that it may take up to 10 days after linking your Everyday Rewards Card to your Everyday Pet Insurance policy for this offer to become available.

You will not receive this offer if your Everyday Rewards or Everyday Rewards Plus account is cancelled, terminated, or suspended during the offer period. Additionally, you will not  be eligible for this offer if your policy is cancelled, or if a change in your level of cover results in a new policy number during the offer period. To remain eligible for this offer, you must link your new Everyday Rewards Card or Everyday Rewards Plus card to your policy if your card number changes.

How does it works

To collect 10× Everyday Rewards points when purchasing eligible pet food products, you must:

  • Have successfully linked your active, registered Everyday Rewards Card or Everyday Rewards Plus Card to your active Everyday Pet Insurance policy;

  • Purchase a participating product at a Woolworths Supermarket, Woolworths Metro, or Woolworths Online. Please visit woolworths.com.au for stock availability, price, and delivery areas, which may vary by store; and

  • To enjoy:

    • In-store: Scan your active, registered Everyday Rewards Card or Everyday Rewards Plus Card before completing your transaction.

    • Online: Ensure your active, registered Everyday Rewards Card or Everyday Rewards Plus Card is linked to your online account when you complete the transaction.

Your Everyday Rewards points will be added to your account within ten (10) business days of completing a qualifying purchase. The 10X points equals 1 (one) standard Everyday Rewards point and 9 (nine) additional points per dollar spent on participating products. This offer can be enjoyed multiple times during the promotional period. However, this offer is not valid for commercial transactions or quantities exceeding reasonable personal and household consumption.

What is included?

This offer is valid on participating Mars Pet Nutrition products from the following brands: MyDog, Optimum, Pedigree, Greenies, Schmackos, Whiskas, Dine, and Temptations. For a list of all participating products, see here.

What is excluded?

This offer excludes: all Exelpet dog and cat treatment products, and  all Catsan cat litter products and Chum dog food products. 

Additional Important Information

Enjoyment of this Everyday Rewards offer is subject to the Everyday Insurance Terms and Conditions. Please consider the Everyday Pet Insurance Product Disclosure StatementFinancial Services Guide and Target Market Determination to assist in determining if the products are right for you. In addition to the above terms and conditions, please see the Woolworths Supermarket Terms and Conditions. By participating in the Everyday Rewards program you agree to the Everyday Rewards Terms and Conditions. You may not collect Everyday Rewards points if earning those points would cause you to exceed $4,000 Everyday Rewards dollars (as set out in the Everyday Rewards Terms and Conditions). Everyday Rewards points cannot be redeemed for cash. Woolworths reserves the right to vary, withdraw or extend this discount or an offer at any time. Woolworths will provide reasonable notice of any adverse change.