An exclusive offer is waiting for you^

Link your Everyday Rewards Card when you get a quote to unlock your exclusive offer.^ Plus collect 200 Everyday Rewards points.^^

Why Choose Everyday Pet Insurance from Woolworths?

Everyday Pet Insurance

Claim up to $30,000 a year#

with Comprehensive Plus Pet Insurance

Up to 80% back*

Claim up to 80% back on eligible vet bills*

Free access to VetAssist†

Free access to VetAssist with every policy. Valued at $199 p.a. 24/7 access to licensed Australian Vets via video call or online chat


Claim on the spot and only pay the gap on eligible claims with Everyday Pet Insurance=


offer icon

As an Everyday Insurance customer, you could save up to $50 a month on groceries° 
Find out more


Get a free personalised wellness guide for your pet

Designed and written by VetAssist Veterinarian - Dr Claire Jenkins

Complete this lifestyle questionnaire to get your personalised pet care guide, including tips on diet, exercise, toilet habits and more.

What does Pet Insurance cover?

 Basic CoverIndoor Cat CoverStandard CoverComprehensive CoverComprehensive Plus Cover
Annual benefit limit (up to 80% back on eligible Vet bills)1$5,000$15,000$10,000$24,000$30,000
Illness Cover Specified Illness Cover3   
Specified Accidental Injury     
Dental Care (optional)     
Optional Non-Insurance Routine Care     
Lifetime Cover2     

These product features are effective for policies sold after 15/11/2021.
Above is a summary table only. Please read the Pet Insurance Product Disclosure Statement for full terms, conditions, limits and exclusions that apply.

Multi-award winning insurance

We’re proud to have been awarded Mozo Experts Choice 2023 award for Exceptional Value Accident & Illness Pet Insurance and Reader’s Digest 2022 Highly Commended Trusted Brand Award.

From quote to claim, we're here to make things as simple and straightforward as possible

We don't keep you waiting

We process 98% of claims within 5 days»~

Manage your policy online

Log in to MyPet Portal and update your policy online anytime, anywhere

Flexible payment options

Adjust your excess to find a premium suitable for you. Plus you can choose to pay monthly or yearly

Frequently asked questions

VetAssist connects you to licensed Australian Vets via video or online chat. It allows you to get credible advice at home, or even if you're on the move.

You can speak to a vet via video or online chat 24/7 and get advice on whether your pet requires emergency care, or if you can look after them in the comfort of their home.

Find out more about VetAssist


There are different ways you can submit a Pet Insurance claim:

1. Make a claim through your Vet

If your Vet Clinic is a participating GapOnly® Clinic, then your Vet can submit a claim on your behalf, on the spot while you are at the Vet.

Alternatively, your Vet may be able to submit an electronic pet insurance claim on your behalf (sometimes referred to as an eClaim). We will still communicate with you regarding the status of your claim and you will still need to pay for the Vet expenses upfront. For more information about how claims are handled, please refer to the Claims section of your Product Disclosure Statement.


2. Make a claim online

You can also claim online through your MyPet Portal via My Insurance Portal.

To make a claim, through MyPet Portal, you will need the following documentation:

Itemised invoice (a paid invoice that includes individual treatment items and costs adding up to the total amount paid); and Vet consultation notes, if you have them (these are the veterinarian's medical notes from examinations findings).

We may also contact you for additional documentation if needed.

Not registered for My Insurance Portal? Register now.


3. Make a paper claim

If you prefer to submit your claims through the post please follow the 3 steps below:

Fill in Pet Insurance Claim Form with your pet’s personal information and sign.

Take the Claim Form to your vet and ask your vet to complete in full Part 2 and sign the form.

Attach the original detailed itemised invoices, payment receipts and any relevant vet consultation notes to the completed claim form. Please do not staple documents. Ensure your vet includes their practice details on the original invoice.

Then mail your completed Claim Form to:

Everyday Pet Insurance
Locked bag 9021
Castle Hill, NSW, 1765

Contact us on 1300 10 1234 during our operating hours for more information.

In some instances we may require more information to process your claim such as medical history or pathology/laboratory results. We'll contact you or your vet(s) if required.

Because all pets are different, each pet will need to have their own policy which is personalised to them.

Once you've covered your other pet, make sure you add their policy to MyPet Portal via My Insurance Portal, so you can manage all your pet's policies in one place. 

As with most insurance products, there are certain situations where you will not be covered. There are some general exclusions such as:

Conditions which occurred prior to commencement of your first policy period or during any applicable waiting period (‘pre-existing conditions’)

Dental procedures and fractured teeth (unless you have selected Optional Non-Insurance Routine Care on Comprehensive Cover or Comprehensive Plus Cover which provides specific benefits up to the Routine Care limits)

Routine or preventative Treatments (unless you have selected Optional Non-Insurance Routine Care on Comprehensive Cover or Comprehensive Plus Cover which provides specific benefits up to the Routine Care limits)

Some Elective Treatments and procedures and breeding or obstetrics.

There may also be specific exclusions which may apply to specific levels of Cover. It is important that you read all of your policy documentation for full details. You can find more information in the Pet Useful Documents section.

With Optional Non-insurance Routine Care benefit, you can claim your $50 Annual Benefit on either:


Health Checks

Plus another $50 for one of the following treatments:



Prescription diets

Heartworm preventative

Obedience training (at Recognised Facility)

Dew claw removal

Cremation or burial

Council registration fees

Teeth cleaning

Behavioural therapy (By a qualified Animal Behavioural Therapist or Vet)

Alternative Therapy

Dental Illness Treatment

Find out more about Routine Care

This means the first amount of a claim we do not pay and which you are required to pay yourself as shown on your Certificate of Insurance (if selected as part of your policy). 

Note: The Excess is deducted from your benefit for each Condition treated during the Policy Period that is not related to any other Condition treated during the same Policy Period. Refer to your policy booklet in ‘Claims’ for an example of how claim payments are calculated.

Important information

1 Exclusions, limits and sub-limits may apply.

2 Cover is available for the life of your pet provided you renew your policy each year without any break, lapse or change in the level of Cover. This means once your pet is insured with us and as long as we continue to offer the product, you will be able to renew your policy for that pet for life provided you continuously maintain the cover. Cover is subject to the terms and conditions of your renewing policy. See details in your PDS.

3 Under Indoor Cat you are only covered for the following 11 Specified Illnesses: Poisoning, Ingestion of Foreign Object, Cancer, Feline lower urinary tract disease, Gastrointestinal Problems, Diabetes, Hyperthyroidism, Heart Disease, Outer and inner ear infections, Arthritis and Renal Disease


° This offer is only available for policyholders who have a registered Everyday Rewards card linked to their eligible active Everyday Insurance policy. This offer is limited to one in-store Woolworths Supermarket transaction up to $500, with a maximum saving of $50 per Everyday Rewards card, per month, regardless of the number of Woolworths services you use. For full T&Cs click here.


^ To Unlock Your Offer, simply choose your offer of choice and ensure you have linked your active registered Everyday Rewards card when purchasing an eligible Everyday Pet Insurance policy online. Unlock Your Offer is only available on new Basic, Standard, Comprehensive, Comprehensive Plus or Indoor Cat Cover policies. Each personalised offer is subject to specific Terms and Conditions, personal to you, and available only on your Everyday Rewards Card. Your selected personalised offer cannot be used in conjunction with any other offer unless specified. Your selected personalised offer only applies to the first policy period unless otherwise specified. You cannot select or change your chosen personalised offer after the policy is purchased. Enjoyment of Everyday Rewards is subject to the Everyday Rewards Terms and Conditions and the Everyday Pet Insurance Terms and Conditions contained in the Product Disclosure Statement. Woolworths reserves the right to withdraw or extend this discount or offer at any time, without notice.

You may not collect Everyday Rewards points if earning those points would cause you to exceed $4,000 Everyday Rewards dollars (as set out in the Everyday Rewards Terms and Conditions).


^^ This offer is personal to you and will be available only on the Everyday Rewards Card entered at time of quote. Offer applies to new Everyday Insurance quotes made online at from 28 April 2023. Collect 200 Everyday Rewards points when you complete a quote online at (excluding Roadside Assist, Life Insurance, Travel, Car, Home and Landlords Insurance) and provide your valid Everyday Rewards Card number at the time of quote. This offer can be enjoyed a maximum of once only per eligible insurance product every 90 days. Cannot be used in conjunction with any other offer unless otherwise specified. Your Everyday Rewards Points will be loaded onto your Everyday Rewards Card within 10 business days of the quote being completed. Enjoyment of Everyday Rewards is subject to the Everyday Rewards Terms and Conditions and the Everyday Insurance terms and conditions contained in the Product Disclosure Statement. Woolworths reserves the right to withdraw or extend this discount or offer at any time, without notice.

You may not collect Everyday Rewards points if earning those points would cause you to exceed $4,000 Everyday Rewards dollars (as set out in the Everyday Rewards Terms and Conditions).


Policy Terms and Conditions, exclusions and limits apply. Benefit limit amounts vary by level of cover.


† Offer available to new Everyday Pet Insurance policyholders, and is limited to 1 membership per eligible policy. The free membership offer (valued at $199p.a) is from the date of your policy commencement, provided your Everyday Pet Insurance policy remains active. You are not eligible to redeem the free membership subscription for cash or credit. VetAssist is a separate subscription based service to the Everyday Pet Insurance product, and is provided independently by Everyday Insurance third party service provider, VetChat Services Pty Ltd (VetChat). Click here for full VetAssist Service terms and conditions. Everyday Insurance reserves the right to withdraw or extend this offer at anytime, without notice.


= The gap is defined as the difference between the vet's invoice and the claim benefit under your policy. Policy terms and conditions apply. GapOnly® is only available at participating Vets. Please visit GapOnly® to search for GapOnly® enabled vets. GapOnly® is a trademark owned by PetSure (Australia) Pty Ltd (PetSure) (ABN 95 075 949 923, AFSL 420183).


* Limits, waiting periods, exclusions and excesses may apply.


>> Once all required claims documentation has been received.

Based on PetSure data February 2023 to January 2024.