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Travel Insurance Useful Documents

Here are some useful documents about your Travel Insurance to help you find the right answers and keep you updated on any changes which might affect your policy. If you need more information or have any questions you can read our FAQs or call us on 1300 10 1234 Monday to Friday, 8am-8pm (AEST/AEDT) (except public holidays).

      Product Disclosure Statement and Target Market Determination

      International Travel Insurance Product Disclosure Statement - Combined PDS & FSG

      Dated 14 March 2024

      This is the current Combined Product Disclosure Statement & Financial Services Guide for International Comprehensive, Standard, Basic & Frequent Traveller policies. Applies to policies purchased on or after 14 March 2024

      Read PDS

      Domestic Travel Insurance Product Disclosure Statement - Combined PDS & FSG

      Dated 14 March 2024

      This is the current Combined Product Disclosure Statement & Financial Services Guide for Domestic Comprehensive, Domestic Basic and Cancellation and Deposit policies. Applies to policies purchased on or after 14 March 2024

      Read PDS

      International Travel Insurance Target Market Determination

      Dated 9 September 2024

      Applies to International Comprehensive, Standard, Basic & Frequent Traveller policies purchased on or after 9 September 2024

      Read TMD

      Domestic Travel Insurance Target Market Determination

      Dated 9 September 2024

      Applies to Domestic Comprehensive, Domestic Basic and Cancellation and Deposit policies purchased on or after 9 September 2024

      Read TMD

      Other documents

      Privacy Collection Notice
       

      This document explains how we collect, use, share and protect your personal information
       

      Read notice

      Family Violence Policy
       

      This policy explains the support available for customers if experiencing vulnerability
       

      Read more

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      Woolworths Group Limited, ABN 88 000 014 675, AR 245476 is an authorised representative of nib Travel Services (Australia) Pty Ltd (nib), ABN 81 115 932 173, AFSL 308461 and act as nib's agent and not as your agent. This is general advice only. Before you buy, you should consider your needs, the Product Disclosure Statement (PDS), Financial Services Guide (FSG) and Target Market Determination (TMD) available from us. This insurance is underwritten by Pacific International Insurance Pty Ltd, ABN 83 169 311 193.


      Find your Certificate of Insurance in My Insurance Portal


      Legacy Travel Insurance Documents

      International Travel Insurance Target Market Determination  (23 November 2023)

      Applies to International Comprehensive, Standard, Basic & Frequent Traveller policies purchased on or after 23 November 2023

      Domestic Travel Insurance Target Market Determination  (23 November 2023)

      Applies to Domestic Comprehensive, Domestic Basic and Cancellation and Deposit policies purchased on or after 23 November 2023

       

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      We acknowledge the Traditional Owners and Custodians of Country throughout Australia. We pay our respects to all First Nations peoples and acknowledge Elders past and present.

      Read more about our commitment to reconciliation

      Life Insurance is issued by Swiss Re Life & Health Australia Limited ABN 74 000 218 306 AFSL No. 324908 (Swiss Re) and administered by Greenstone Financial Services Pty Ltd, ABN 53 128 692 884; AFSL No. 343079 (Greenstone). Roadside assistance is provided by Digicall Assist Pty Ltd ABN 92 152 605 340. Car, Home, and Landlords Insurance are issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 AFSL No. 241436 (Hollard).

      Pet Insurance policies are issued by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183, except for those entered into before 17 July 2023 & subsequent renewals, which are issued by Hollard.

      Travel Insurance policies are issued by Pacific International Insurance Pty Ltd, ABN 83 169 311 193 and administered by nib Travel Services (Australia) Pty Ltd (nib), ABN 81 115 932 173, AFSL 308461. 

      Woolworths Group Limited, AR 245476 acts as Hollard, PetSure, nib’s and Greenstone's Authorised Representative.

      Any general advice provided does not consider your objectives, financial situation or needs. Please consider the Product Disclosure Statement (PDS), Financial Services Guide (FSG) Target Market Determination (TMD) available on this website, to decide if the product is right for you.

      © Woolworths Group Limited 2020. All rights reserved. ABN 88 000 014 675