We want you to be safe. We have provided a guide to help you be prepared, if the worst occurs. It will also ensure you’re ready if you ever need to make an insurance claim later.
1. Be safe
Focus on the safety of you, your family and others first. Move away from danger, or go to a secure location if you can and need to.
2. Call help
If anyone is injured or for serious incidents, phone 000 for emergency services within Australia, get in touch with local authorities or phone +61 2 9692 4479 for Travel Insurance emergency assistance while travelling overseas. Obtain relevant documents relating to the accident or incident, such as a police report, a written medical report or fire brigade event number when it’s available.
3. Take details
Note down relevant information about the scene and anyone involved, along with information from any witnesses.
4. Get it documented
Take photos where the event occurred, including any items affected or injuries relevant to a future claim.
5. Contact us
We may be able to arrange travel assistance, temporary accommodation, car hire, tow your vehicle and more, if it’s urgent.
Assistance and claims processes vary depending on the insurance product you have purchased.